Governance & Compliance Lead | DPO & Complaints (3-Year)

Cpl Group; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

The Governance & Complaints Executive at CPL Group will play a key role in ensuring governance, regulatory, compliance, and data protection obligations are met. Reporting to the Deputy CEO, the role oversees complaints management, governance frameworks, regulatory compliance, and data protection practices across the organisation.

This is a 3 year contract position with responsibility for acting as Data Protection Officer (DPO), liaising with legal advisors, and line managing the Administration

Qualifications

• Relevant third-level or equivalent professional qualification.
• Minimum of three years' governance, compliance, regulatory, or related experience.
• Experience supervising staff or managing teams.
• Experience in project management and coordinating multiple priorities.
• Strong knowledge of governance frameworks, compliance requirements, and regulatory obligations.
• Sound understanding of GDPR and data protection requirements.
• Excellent written and verbal communication skills.
• Ability to handle sensitive information and manage competing priorities.

Responsibilities

• Manage the organisation's complaints process, ensuring all complaints are handled effectively, fairly, and within agreed timeframes.
• Support the Complaints Committee through meeting coordination, administration, reporting, and follow-up actions.
• Assist the Complaints Committee in reviewing, updating, and maintaining complaints procedures and related documentation.
• Act as the primary staff liaison for the Complaints Committee, including engagement with external committee members and legal advisors.
• Respond to telephone and email enquiries relating to complaints matters as required.
• Line manage the Administration Officer assigned to support complaints administration.
• Liaise with legal advisors on complaints, governance, regulatory, and compliance matters.
• Support the Board and relevant committees in fulfilling their governance responsibilities.
• Ensure organisational compliance with Charity Regulator requirements, governance codes, and relevant legislation.
• Monitor, maintain, and strengthen organisational governance and compliance frameworks.
• Act as the organisation's Data Protection Officer (DPO), ensuring compliance with GDPR and best practice in data governance.
• Develop, review, and update governance, compliance, and data protection policies and procedures.
• Monitor compliance risks and prepare reports for management, committees, and the Board as required.
• Promote a culture of ethical practice, accountability, and compliance throughout the organisation.
• Deliver training and guidance to staff on governance, compliance, and data protection matters.
• Contribute to organisational planning, reporting, and continuous improvement initiatives.
• Undertake any other duties reasonably assigned by the Deputy CEO.

Skills

Governance

Regulatory compliance

Data protection

Complaint management

Stakeholder engagement

Team leadership

Education

Third-level qualification or professional qualification

Job description

The Governance & Complaints Executive at CPL Group will play a key role in ensuring governance, regulatory, compliance, and data protection obligations are met. Reporting to the Deputy CEO, the role oversees complaints management, governance frameworks, regulatory compliance, and data protection practices across the organisation.

This is a 3 year contract position with responsibility for acting as Data Protection Officer (DPO), liaising with legal advisors, and line managing the Administration