Global Trading & Start-of-Day Support Lead

Ridgeline; Dublin; Hybrid; EUR 110,000 - 140,000; Full time

Job summary

Ridgeline in Dublin is seeking a Trading & Start-of-Day Support Analyst to provide real-time support for APAC and EMEA markets during U.S. overnight hours, and to own end-to-end issue resolution across front-office workflows.

You will investigate trading, market data, and integration issues, engage with traders and portfolio managers, and contribute to improving reconciliation and operational readiness for global customers.

Qualifications

• 8+ years of experience supporting or implementing trading, portfolio accounting, or reconciliation systems.
• Strong knowledge of investment operations, including trading workflows and market data integration.
• Hands-on experience with FIX, SWIFT, DTCC, CTM or other industry-standard data formats.
• Excellent problem-solving skills in fast-paced, production environments.
• Proven ability to engage with customers professionally and effectively under pressure.
• Comfortable working independently during hours with limited overlap with U.S. teams.
• Strong written and verbal communication skills.
• Curiosity and desire to understand how complex systems and data work together.

Responsibilities

• Provide real-time support for Ridgeline customers trading in APAC and EMEA markets during U.S. overnight hours.
• Investigate and resolve urgent trading, market data, and integration issues affecting front-office workflows.
• Engage directly with traders, portfolio managers, and compliance teams to troubleshoot trading issues with calm and clarity.
• Deliver start-of-day support by validating reconciliation and ensuring operational readiness for customers.
• Analyze and resolve data issues across custodians, brokers, DTCC, and other third-party sources.
• Collaborate with engineering to improve and scale reconciliation and start-of-day workflows.
• Own customer issues end-to-end, delivering clear communication and effective resolution.
• Contribute to documentation, transparency, and continuous improvement across the support team.
• Mentor peers and help build a strong support culture rooted in ownership and problem-solving.

Skills

Trading support experience

Problem solving

Communication skills

Independent work hours

Tools

FIX

SWIFT

DTCC

CTM

Job description

Ridgeline in Dublin is seeking a Trading & Start-of-Day Support Analyst to provide real-time support for APAC and EMEA markets during U.S. overnight hours, and to own end-to-end issue resolution across front-office workflows.

You will investigate trading, market data, and integration issues, engage with traders and portfolio managers, and contribute to improving reconciliation and operational readiness for global customers.