Global Premium Corporate Services Leader

Citi; Dublin; Hybrid; EUR 130,000 - 230,000; Full time

Benefits offered by this job

Hybrid work model

Competitive base salary

Global exposure

Job summary

Citi Dublin is seeking a Senior leader for Global CitiService Corporates Premium Model to drive service excellence across multinational clients. You will lead a global team, shape client strategies, and partner with Product, Sales, and Operations to deliver transformational programs.

Join a hybrid workplace with a strong focus on governance, risk management, and client outcomes, managing a large, complex client base and fostering leadership across regions.

Qualifications

• MBA plus extensive years of Corporate Banking experience.
• Bachelor’s degree plus extensive years of relevant business experience.
• Certifications in leadership, project management, process improvement, client experience, or risk management are advantageous.

Responsibilities

• Define and implement the strategic vision for CitiService Corporates Premium Model, enhancing client experience.
• Direct global transformation initiatives ensuring consistency of service and processes.
• Partner with Sales, Banking, Client Experience, Product Management, Technology, and Operations to drive growth and readiness.
• Maintain a strong client focus and act as client advocate to ensure satisfaction.
• Build internal relationships across global teams and manage complex issues with sound risk judgment.
• Develop and monitor controls, COB planning, and compliance across operations.
• Lead talent development including recruitment, coaching, and retention.
• Ensure regulatory compliance and effective remote collaboration with global colleagues.

Skills

Strategic leadership

Global experience

Problem analysis

Leadership in global ops

Organizational skills

Influencing skills

Client relationships

Execution skills

Interpersonal skills

Remote collaboration

Regulatory/compliance

Education

MBA + corporate banking experience

Bachelor's degree + extensive experience

Certifications in leadership/PM/risk

Job description

Citi Dublin is seeking a Senior leader for Global CitiService Corporates Premium Model to drive service excellence across multinational clients. You will lead a global team, shape client strategies, and partner with Product, Sales, and Operations to deliver transformational programs.

Join a hybrid workplace with a strong focus on governance, risk management, and client outcomes, managing a large, complex client base and fostering leadership across regions.