Senior Client Service Leader, Investor Services (Dublin)

Citibank (Switzerland) AG; Dublin; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work model (up to 2 days home)

Competitive base salary & benefits

Job summary

Citi in Dublin is seeking an experienced Manager to lead the Dublin-based Client Service Team within CitiService Investor Services Operations. You will set strategic direction, manage senior client relationships, and drive scalable, high-quality servicing across Custody, Funds, and Execution Services.

The role requires change leadership, clear communication, and the ability to partner with global teams to design future operating models while upholding risk controls and compliance.

Qualifications

• Significant management experience in global financial institutions.
• Proven track record delivering service excellence and managing large clients.
• Experience driving change through data-led insights and cross-functional collaboration.

Responsibilities

• Manage a group of client service professionals servicing key Investor Services clients.
• Provide opportunities for staff development while maintaining high service levels.
• Drive leadership standards and foster a high-performing culture.
• Guide risk assessment and ensure compliance with laws and policy.

Skills

Leadership

Client relations

Data-driven insights

Communication

Change management

Strategic direction

Education

Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred)

Job description

Citi in Dublin is seeking an experienced Manager to lead the Dublin-based Client Service Team within CitiService Investor Services Operations. You will set strategic direction, manage senior client relationships, and drive scalable, high-quality servicing across Custody, Funds, and Execution Services.

The role requires change leadership, clear communication, and the ability to partner with global teams to design future operating models while upholding risk controls and compliance.