Global Customer Service & Sales Support Agent (Fixed-Term)

Aran Sweater Market; Killarney; On-site; EUR 28,000 - 36,000; Full time

Job summary

Aran Sweater Market is seeking a Customer Service & Sales Support Agent in Killarney, Ireland for a fixed-term contract. You will handle inquiries across phone, email, live chat, and social channels, guiding customers from product questions to orders, exchanges and aftersales support.

You’ll work with an international customer base across time zones, providing empathetic, professional service while meeting KPIs and driving sales opportunities for both Aran Sweater Market and Weavers of Ireland.

Qualifications

• Experience in customer service or sales support roles.
• Strong written and verbal communication skills.
• Ability to work across multiple channels (phone, email, chat, social).
• Comfort with ecommerce platforms and order systems.

Responsibilities

• Respond to inquiries via email, phone, live chat and social media.
• Assist customers with orders, returns, exchanges and deliveries.
• Provide product sizing guidance and accurate information across brands.
• Support online and in-store customers with aftersales queries.

Skills

Customer service

Sales support

Multichannel support

Tools

Shopify

BigCommerce

Linnworks

Job description

Aran Sweater Market is seeking a Customer Service & Sales Support Agent in Killarney, Ireland for a fixed-term contract. You will handle inquiries across phone, email, live chat, and social channels, guiding customers from product questions to orders, exchanges and aftersales support.

You’ll work with an international customer base across time zones, providing empathetic, professional service while meeting KPIs and driving sales opportunities for both Aran Sweater Market and Weavers of Ireland.