Credit Union Operations Team Leader

Engage People Recruitment; Dublin; Hybrid; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Pension scheme

Employee benefits

Job summary

Engage People Recruitment is partnering with a leading financial institution in Dublin to fill a senior operations leadership role reporting to the CEO. The role focuses on overseeing teams, driving high service standards, and ensuring regulatory compliance in a dynamic financial services environment.

The candidate will bring a third-level business degree, 4+ years in financial services, strong leadership and communication skills, and a proactive mindset to deliver results and strategic

Qualifications

• Minimum of 4 years' experience in financial services, including management or lending.
• Strong leadership, people management and communication skills.
• Proven ability to drive performance and compliance in a fast-paced environment.

Responsibilities

• Monitor and oversee employee performance with coaching and feedback.
• Ensure service standards meet budgets and performance metrics.
• Lead stakeholder engagement with CEO, board, and external partners.
• Maintain strong office administration and internal/external communications.
• Support monthly reporting and financial oversight activities.
• Contribute to strategic and operational planning and execution.

Skills

Leadership

People management

Communication

Analytical thinking

Problem-solving

Education

Third-level business degree

APA/QFA qualifications advantageous

Tools

Microsoft Office

Job description

Location: South Dublin, Ireland (Onsite/Hybrid)

About

An exciting new opportunity has become available to join a leading financial institution. Reporting directly to the CEO, this is a key leadership role that will include responsibilities such as managing various teams, driving high standards of customer service, and ensuring full regulatory compliance in a fast-paced financial services environment.

The Role: what does the job involve?

• Monitor, review, and oversee employee performance, providing coaching and feedback as needed.
• Ensure high standards of service deliver, aligned with agreed budgets and performance metrics.
• Promote awareness of the services provided by business and support strong community engagement.
• Ensure all targets and objectives set by the CEO and Board of Directors are met effectively, while fostering collaborative relationships with the CEO, Management Team, Board and external stakeholders.
• Uphold strong office administration practices and manage internal and external communications.
• Support the Finance Officer with monthly account preparation and reporting.
• Contribute to strategic and operational planning and execution.

The Candidate:

• A third-level business degree and/or a relevant professional qualification.
• APA/QFA qualifications are advantageous.
• Minimum of 4 years' experience in the financial services industry, ideally including management and/or consumer lending experience.
• Strong people management, leadership and communication skills - written and verbal.
• High proficiency in ICT, particularly Microsoft Office tools, and regularity awareness.
• A proven track record of achievement in a similar operations or leadership role, with strong analytical thinking and problem-solving capabilities.
• The ability to work independently and lead a team to deliver outstanding results.

What We Offer:

• Competitive salary with ample opportunity to grow.
• Friendly and supportive team environment.
• Pension scheme and other employee benefits