General Manager

Coastline Gaming Ltd.; Munster; On-site; EUR 65,000 - 90,000; Full time

Job summary

Atlantic Arcade is seeking a General Manager to run day-to-day operations in a fast-paced retail club in Ireland. You will lead a small ground-level team, focus on customer service, and drive profit and performance with strong commercial awareness.

Candidates from retail or hospitality management backgrounds (4+ years) are encouraged. You will manage accounts, costs, and promotions while maintaining high standards and staff development under the guidance of an established business.

Qualifications

• General manager experience at store manager level or above (4+ years).
• Strong planning and organisation skills.
• Excellent communication, written and verbal.
• IT proficient with Word and Excel.
• Ability to coach and develop staff.
• Commercial acumen and cost control.
• Ability to manage budgets and cash flow.

Responsibilities

• Manage day-to-day operations of the club.
• Build relationships with customers and ensure responsible play.
• Lead and develop Supervisors and Customer Assistants.
• Analyse weekly and monthly financial figures and act on findings.
• Manage costs within the budget.
• Recruit and develop talent for long-term success.
• Maintain high standards and shop cleanliness.
• Coordinate promotions and feedback with marketing.
• Liaise with the Operations Director.

Skills

General manager experience

Planning & organising

Commercial acumen

Excellent communication

IT proficient: Word/Excel

Coaching / training

Stakeholder influence

Calm under pressure

Tools

Microsoft Word

Microsoft Excel

Job description

Atlantic Arcade is part of a product and tech-focused gaming company operating multiple brands in the Irish gaming market. You will be part of the retail operations team, managing a small team at the ground level in a fast-paced and exciting environment with the experience, security, and leadership of an established business that has been in operation for over 40 years.

We’re looking for a candidate who can demonstrate a strong understanding of the competitive retail environment. Who can work autonomously and who can ensure the smooth running of the business in order to ensure profit, performance, and customer service.

What you will be doing:

As a General Manager, you will be responsible for managing the day-to-day operations of the club. You will build relationships with our customers ensuring they enjoy our products and services responsibly. Customer focus, people skills, and the ability to successfully multi-task are essential in the world of retail management.

Industry experience is not required, candidates will be considered with a strong retail or hospitality background i.e. Store Manager in Food Retailer, Discount Store or Phone Retailers, etc, Hotel Manager, etc.

Responsibilities:

• Manage the accounts and cash flow for the club.
• Analyse weekly and monthly financial figures, recommending actions to improve the operation.
• Manage all controllable costs within the agreed budget.
• Determine the current status of the business and prepare a plan of action of key priorities including timelines and deliverables.
• Demonstrate competence in the management of all operational activities, reviewing goals & targets to ensure we are on track.
• Manage, motivate and develop a team of Supervisors and Customer Assistants and create an environment of mutual trust and respect.
• Ensuring the team has commercial awareness and understanding of how they can personally impact the bottom line.
• Recruit and develop the best possible talent to ensure the long-term success of the business.
• Develop the team in their current role, supporting development for those with potential for future roles within the club.
• Maintaining high standards, taking pride in the club, and ensuring all colleagues adhere to the company uniform policy and focus on shop cleanliness.
• Implementation of promotional campaigns to maximise impact on the ground, provide feedback to the marketing team on a weekly basis.
• Maintain open communication with the Operation Director.

The duties mentioned above are neither exclusive nor exhaustive and the positions may vary per post or can be subject to change at any time with or without notice.

What you need to be successful in this role:

• General manager experience at a store manager level or above and/or experience in Hospitality at management level (4 + years).
• Strong planning and organisation skills, ability to plan and prioritise work schedule and work within agreed timescales.
• Evidence of commercial acumen and an appreciation of current operating environment.
• Excellent communication skills, verbally and in writing
• IT proficient, with experience of working with Microsoft Word, Excel and the aptitude to learn in-house systems.
• Ability to influence wider business stakeholders.
• Experience in delivering coaching/training in the moment to ensure that customers have a great experience.
• Ability to deal with tough situations in a calm and professional manner.
• Commercial mind-set.

What We Offer in Return:

Our employees benefit from a great working environment, great learning opportunities, a supportive senior management team, and a competitive remuneration package.