GCM Office Manager, Dublin - Ops & Liaison

Wilmington Trust; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Wilmington Trust in Dublin, Ireland seeks an experienced Office Manager to oversee day-to-day administration, coordinate schedules, onboarding, travel, and events, and act as liaison within Global Capital Markets. The role requires strong organizational and communication skills and a Bachelor’s degree.

You will ensure compliance with risk and regulatory standards while supporting multiple teams, mentoring staff, and managing invoices and records in a dynamic office environment.

Qualifications

• Minimum 5 years of business administration experience.
• Experience in an office management role.
• Strong time management and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with word processing, spreadsheets and presentations.
• Bachelor’s degree preferred.

Responsibilities

• Serve as main point of contact for sub-contractors, management and Bank personnel within an assigned GCM office, addressing questions promptly.
• Ensure the office is conducive to business, addressing issues for current and prospective customers.
• Coordinate schedules, travel, onboarding, and event coordination.
• Certify and maintain forms and documentation for new business relationships.
• Prepare documents, presentations and reporting for management.
• Assist management and other teams as required.
• Delegate tasks to resources to maximize efficiency.
• Receive invoices and process disbursements; maintain expense records.
• Adhere to risk and regulatory standards and escalate issues as needed.
• Promote the M&T Bank brand and belonging environment.
• Support internal audits and regulatory points as applicable.

Skills

Business admin

Office management

Leadership

Detail-oriented

Organizational skills

Interpersonal skills

Problem solving

Time management

Prioritization

Verbal and written communication

Professional communication

MS Office / Office tools

Education

Bachelor's degree

Tools

MS Office

Job description

Overview

Oversees day-to-day activities, operations and concerns of the Department. Completes administrative and project assignments, relieving management of many business as usual operations, ensuring smooth functioning of the Department.

Overview

Oversees day-to-day activities, operations and concerns of the Department. Completes administrative and project assignments, relieving management of many business as usual operations, ensuring smooth functioning of the Department.

Primary Responsibilities

• Serve as main point of contact and liaison for sub-contractors, management and Bank personnel within an assigned Global Capital Markets (GCM) office in Europe, responding to questions and issues on Departmental matters in a timely manner. Complete a variety of activities involving administration of the assigned office.
• Ensure office is conducive to the conduct of business, including onsite business of current and prospective customers; address and resolve any identified issues.
• Complete various administrative duties including, but not limited to, schedule coordination, product ordering, corporate filing, travel arrangements, reception duties, new employee onboarding, and event/conference coordination.
• Certify and maintain necessary forms and documentation for all new business relationships with an assigned GCM office.
• Prepare documents, presentations and reporting requested from management.
• Assist not only management, but other teams within the Department as required.
• Delegate tasks to available resources to ensure maximum efficiency.
• Receive Company invoices and process disbursements for billing approval and maintain financial expense records.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
  
  

Scope Of Responsibilities

The job holder works under limited supervision and must exercise discretion and judgment in completing administrative activities. The position interacts with other internal Departments, business leaders, vendors and external parties. The position mentors and provides guidance to less experienced personnel or other staff. This position is located at one of the larger UK offices of GCM which coincides with greater complexity of responsibilities.

Education And Experience Required

Minimum of 5 years’ business administration experience

Prior experience in an office management role

Work leadership experience

Detail-oriented

Strong organizational skills

Strong interpersonal skills

Strong problem-solving skills

Strong time management skills

Strong prioritization skills

Strong verbal and written communication skills

Experience communicating professionally with all levels of personnel

Proficiency with personal computers and pertinent word processing, spreadsheet and presentation software

Education And Experience Preferred

Bachelor’s degree

Location

Dublin, Ireland