Future Branch Leader: Retail Management Trainee

Isabella Bank; Munster; On-site; EUR 38,000 - 55,000; Full time

Job summary

Isabella Bank is seeking a Retail Branch Management Trainee to develop hands-on leadership in customer service, branch operations, lending, and community engagement. Participants will rotate through roles, gain coaching experience, and prepare for future branch leadership responsibilities.

Program requirements include relocation as career growth progresses and potential travel between branches to support training and business needs.

Qualifications

• Bachelor's degree or pursuing bachelor’s degree required.
• Demonstrated leadership through internships, organizations, military service, volunteer activities, or professional work experience.
• Isabella University graduates are encouraged to apply.

Responsibilities

• Complete a structured leadership development program covering branch management, operations, compliance, customer experience, and business development.
• Develop proficiency in teller functions, account opening, consumer lending, and branch operations.
• Deliver exceptional customer service by handling inquiries, correspondence, and issue resolution.
• Maintain expertise in Bank products, services, policies, procedures, and technology.
• Identify customer needs and promote appropriate products and services.
• Build knowledge of operational controls, risk management, fraud prevention, and regulatory compliance.
• Gain experience in employee coaching, scheduling, performance management, and staff development.
• Participate in branch rotations, special projects, and community/business development activities to broaden leadership experience.
• Engage in mentoring, leadership training, professional development, and other duties as assigned to prepare for future branch leadership roles.
• Works collaboratively with branch staff and internal business partners to support branch performance goals and strengthen customer relationships.
• Other duties as assigned.

Skills

Leadership

Communication

Time management

Problem-solving

Customer service

Relationship-building

Adaptability

Analytical thinking

Education

Bachelor's degree or pursuing bachelor's degree

Tools

Microsoft Office

Job description

Isabella Bank is seeking a Retail Branch Management Trainee to develop hands-on leadership in customer service, branch operations, lending, and community engagement. Participants will rotate through roles, gain coaching experience, and prepare for future branch leadership responsibilities.

Program requirements include relocation as career growth progresses and potential travel between branches to support training and business needs.