Front Office Patient Relations Specialist – Healthcare

Mountain State Oral & Facial Surgery; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Flexible benefits

Tuition assistance

Continuing education

Scrub allowance

Paid time off

Family leave

Disability (short/long)

Bereavement leave

Training & development

Free food & snacks

Wellness resources

Job summary

Mountain State Oral & Facial Surgery is seeking a dedicated Patient Relations Specialist to join our expanding team in a patient-centered, supportive setting. You will help patients with service, scheduling, and check-in/out while maintaining confidentiality and a professional workspace.

The role requires strong communication, organization, and teamwork under pressure, with experience in EMR systems and scheduling software. Health benefits and ongoing training are provided.

Qualifications

• Excellent interpersonal and communication skills with a professional demeanor.
• Proficiency with EMR and scheduling software.
• Healthcare or patient relations experience preferred.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Delivers customer service support to patients
• Schedules appointments
• Handles patient check-in and check-out procedures
• Performs scanning and filing tasks
• Collects payments from patients
• Maintains a clean and professional workspace, including the waiting area
• Responds to patient phone calls
• Confirms scheduled appointments
• Provides assistance with charting
• Confirms patient insurance information
• Maintains strict confidentiality
• Ensures an outstanding customer experience
• Performs any duties necessary to maintain patient flow, along with any additional tasks as assigned

Skills

Interpersonal skills

Organizational skills

EMR proficiency

Confidentiality

Teamwork under pressure

Training & policy adherence

Education

High school diploma or equivalent

Job description

Mountain State Oral & Facial Surgery is seeking a dedicated Patient Relations Specialist to join our expanding team in a patient-centered, supportive setting. You will help patients with service, scheduling, and check-in/out while maintaining confidentiality and a professional workspace.

The role requires strong communication, organization, and teamwork under pressure, with experience in EMR systems and scheduling software. Health benefits and ongoing training are provided.