Front of House Administrator

OCS; Dublin; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Contributory pension

Annual leave 21–26 days

Birthday leave after 1 year

Staff benefits/discount programme

Employee assistance programme

Training and development opportunities

Free onsite parking

Online doctor consultations

Job summary

OCS UK & Ireland is seeking a receptionist to be the friendly front-of-house for a north Dublin site. You will manage the switchboard, greet visitors, handle mail and courier duties, and support the wider Facilities & Building Services Team with administrative tasks. Training is provided and you will contribute to a professional, welcoming environment.

The role offers benefits such as pension, annual leave, and development opportunities. A positive, team-focused attitude is essential.

Qualifications

• Excellent customer service is essential.
• Strong verbal and written communication skills.
• Good organisational and administration skills; able to prioritise workload.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to multitask and manage multiple issues simultaneously.
• Problem-solving aptitude is important.
• Flexible attitude and strong team player.
• Facilities & Building Management experience is advantageous.

Responsibilities

• Operate the Switchboard; handle public and internal calls; relay messages.
• Welcome visitors; issue security identification and announce to host.
• Oversee postal, parcel and courier services.
• Book couriers; manage incoming/outgoing consignments.
• Maintain a tidy, welcoming reception area; replenish materials.
• Build positive stakeholder relationships with a customer-focused approach.
• Monitor the facilities mailbox; escalate as needed to facilities department.
• Provide administrative support to the Facilities & Building Services Team.
• Utilise in-house building services systems (training provided).
• Handle general office/administration duties as required.
• Assist with record keeping and document management.
• Manage joiner/leaver processes (training provided).
• Contribute to a coordinated Building Services delivery; support continuous process improvement.

Skills

Customer service

Communication

Organisational skills

Microsoft Office

Multitasking

Problem solving

Team player

Flexible attitude

Tools

Microsoft Office

Job description

About The Role

• Free Online Doctor Consultations via Web-doctor
• Contributory Pension after qualifying period
• 21 Days Annual Leave increasing with service to 26 Days
• Additional Leave Day on your Birthday after 1 year service
• Employee Assistance Programme
• Training and Development Opportunities
• Free onsite Parking

About The Role

• Free Online Doctor Consultations via Web-doctor
• Competitive Salary
• Contributory Pension after qualifying period
• 21 Days Annual Leave increasing with service to 26 Days
• Additional Leave Day on your Birthday after 1 year service
• Staff Benefits/Discount Programme
• Employee Assistance Programme
• Training and Development Opportunities
• Free onsite Parking

Role Purpose

The Receptionist, as the primary front of house representative, will provide a welcoming and professional environment for this national utility (a client of OCS) based in north Dublin.

As the first point of contact for visitors, contractors, and employees, the Receptionist will deliver an effective and efficient front of house service, whilst also providing administration and operational support to the wider Facilities & Building Services Team of which this person will be part of this team.

Key Responsibilities

• Operating the Switchboard, dealing with the public and internal calls as appropriate. Providing information to callers, taking and relaying messages efficiently
• Responsible for all visitors, from initial welcome to ensuring they are issued with correct security identification. All visitors must be announced to their host & ensure visitor is met by their host
• Oversee postal, parcel and courier services efficiently.
• Booking couriers, responsible for ensuring both incoming and outgoing consignments are received and delivered.
• Maintain a safe & clean reception area, ensuring lay out is tidy and welcoming and materials are replenished
• Build positive relationships with stakeholders through a customer-focused approach.
• Monitor the facilities mailbox & assign tasks promptly. Escalate to the appropriate person in the facilities department if there is something you are unsure
• Provide administrative and operational support to the Facilities & Building Services Team.
• Utilise the in-house building services systems (training provided).
• Performing general office /administration duties as required
• Provide support with record keeping and document management.
• Manage the joiner / leaver processes (training provided)
• Demonstrate a team approach in the delivery of a co-ordinated Building Services.
• Consistently demonstrate ways to improve processes for the team and front of house.
• Perform other general administration duties for the team as may be required of you given the broad nature of the role & the time available

Essential Hiring Criteria

• Excellent customer service
• Strong communication (verbal & written) and interpersonal skills
• Good organisational & administration skills and ability to prioritise workload efficiently
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and keep multiple customer issues in progress at once
• Problem-solving skills
• Facilities & Building Management experience (advantageous)
• Flexible attitude and proven record as a strong team player

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.