Food & Beverage Supervisor

Carrigaline Court Hotel & Leisure Centre; Carrigaline; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Carrigaline Court Hotel & Leisure Centre is hiring for a Full Time Position in Collins Bar. The role operates on a 5 days over 7 schedule, requiring close liaison with Heads of Department to maintain staffing levels and oversee bookings, bar operations, and service to a high standard.

You will lead the F&B team, uphold cleanliness and guest care, manage customer needs proactively, and drive training and communication across the department to deliver consistent, award-winning service.

Responsabilités

• Liaise with HODs daily to ensure sufficient staffing levels.
• Manage all bookings.
• Supervise Collins Bar and day-to-day operations within budgeted guidelines.
• Maintain excellent levels of internal and external customer service.
• Identify customer needs and respond proactively to concerns.
• Lead F&B team by recruiting, training and appraising staff.
• Establish schedules, policies and procedures.
• Foster two-way communication and teamwork.
• Assist in the daily operation of the Food & Beverage department.
• Be responsible for service delivery and standards in the F&B department on duty.
• Ensure the highest level of cleanliness in all areas.
• Engage with guests to obtain feedback and address issues.
• Handle complaints calmly and ensure complete service recovery.
• Participate in training within the hotel.

Description du poste

Full Time Position in Collins Bar

5 days over 7 days

• To liaise with all HOD's on a daily basis to ensure sufficient staffing levels.
• To manage all bookings
• To supervise Collins bar and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Identify customer's needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish chedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• To assist in the daily operation of Food & Beverage department
• To be operationally responsible for the service delivery and standards throughout the F&B department building when on Duty.
• To ensure that the highest level of cleanliness is upheld in all areas of responsibility.
• Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
• To be operationally responsible for the service delivery and standards throughout the bar when on Duty.
• Ensure that the back of house areas are in clean and proper condition.
• To handle all complaints in a calm, organized and discreet manner ensuring complete service recovery every time.
• To get involved in and carry out training in the hotel.