Food & Beverage Assistant

Manor West Hotel; Tralee; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Employee discount

Food allowance

On-site gym

On-site parking

Job summary

Manor West Hotel Tralee in Kerry invites applications for a Food & Beverage Assistant. You will support our dining team with pre‑service setup, greeting and seating guests, taking orders, serving drinks and meals, and upholding HACCP hygiene standards.

We value a friendly attitude and willingness to learn, with flexibility for weekends and public holidays. English is required; Ireland work authorization applies.

Qualifications

• Minimum 1 year Food & Beverage experience preferred.
• Good knowledge of wines, beers, spirits, cocktails, and mixed drinks advantageous.
• Experience with Point of Sale systems advantageous, but training provided.

Responsibilities

• Master the menu to assist guests with choices and dietary needs.
• Greet guests, seat customers, and take accurate orders.
• Serve drinks and meals, relay orders to kitchen/bar via POS system, and ensure timely delivery.
• Maintain cleanliness and hygiene to HACCP standards.
• Check back with guests to ensure satisfaction and handle concerns professionally.

Skills

Food & Beverage service

Customer service

Wine knowledge

Tools

POS systems

Job description

Are you passionate about delivering exceptional food and service? If you thrive on creating memorable dining experiences and excel in a vibrant, professional hospitality environment, we have an exciting opportunity for you! Join us as a Food & Beverage Assistant at Manor West Hotel, where you can bring your skills to life and be part of a dynamic team committed to excellence.

About Us:

Nestled in the heart of Kerry, Manor West Hotel offers a warm, family-run haven where guests are embraced with authentic Irish hospitality. We're committed to genuine care, fostering connections, and creating memorable experiences. From transformative business meetings in our versatile spaces to joyful family moments in our leisure facilities, we cherish the stories behind each visit. At Manor West Hotel Tralee, it's our team's dedication and passion that make every stay truly special.

About the Role:

As a Food & Beverage Assistant at Manor West Hotel, you'll play a crucial role in ensuring the seamless operation of our dining services. Your responsibilities will include pre-shift preparation, greeting and seating guests, taking orders, beverage and food service, handling guest concerns, and maintaining cleanliness and hygiene standards.

Additionally, you'll promote teamwork and collaboration by supporting fellow team members, fostering a welcoming work environment, resolving conflicts professionally, and assisting with team onboarding and development.

Key Responsibilities:

• Master the menu inside out, ensuring comprehensive knowledge to assist guests with menu choices and special dietary requirements.
• Dedicate efforts to creating memorable experiences for guests, going above and beyond to exceed their expectations and leave a lasting impression.
• Assist in pre-shift preparation, including table setup and cleaning.
• Greet guests warmly and escort them to their tables, providing menus and assisting with seating arrangements.
• Take food and beverage orders promptly and accurately, making recommendations when necessary.
• Relay orders to the kitchen or bar using our POS system and ensure timely delivery.
• Serve drinks and food in accordance with service standards and HACCP guidelines.
• Check back with guests after food delivery to ensure satisfaction and handle any concerns professionally.
• Clear tables promptly, reset for new guests, and maintain cleanliness throughout the dining area.
• Assist with billing, payment processing, and end-of-shift duties as needed.
• Communicate effectively with team members and collaborate to ensure efficient service.
• Adhere to health, safety, and hygiene regulations at all times.

Candidate Requirements:

• A friendly and approachable attitude that makes our guests feel welcomed and taken care of.
• At least 1 years Food & Beverage experience is preferable
• Good knowledge of wines, beers, spirits, cocktails, and mixed drinks advantageous
• Experience with Point of Sale systems advantageous - but if you're willing to learn, we will teach you what you need to know
• High attention to detail and proactive approach to problem-solving
• Ability to stand for extended period of times, and lift heavy Food & Beverage items (with assistance as per Manual Handling Best Practice)
• Ability to work variable / flexible shifts, weekends and public holidays.

We're all about embracing individuality and celebrating the unique qualities that each person brings to the table. We understand that some exceptional individuals might hold back from applying if they don't meet every qualification on the list. But, here's the thing: we value passion, dedication, and a willingness to learn and grow just as much as we do qualifications on paper. So, don't let that checklist hold you back! We're an equal opportunities employer, and we believe in providing an inclusive, welcoming, and supportive environment where everyone can shine. Your aspirations and your individuality are what make you stand out, and we'd love to hear from you. Join us in creating a diverse, vibrant, and thriving team.

PS – We also have a green ethos and would love it if you join us on our journey to a more sustainable future.

Pay: From €14.15 per hour

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Food allowance
• On-site gym
• On-site parking

Experience:

• Food & Beverage Assistant: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person