FOOD AND BEVERAGE HOST

Lough Eske Castle; Ulster; On-site; EUR 17,000 - 22,000; Full time

Job summary

Lough Eske Castle is seeking a friendly Host/Hostess to greet guests warmly, seat them at tables, and assist in providing exceptional hospitality. You will manage reservations, maintain the reservation book, and ensure the host station is clean and well stocked for service.

The role requires strong English communication, attention to detail, and the ability to work in a fast-paced environment while delivering courteous guest service.

Qualifications

• Food handling certificate.
• Ability to satisfactorily communicate in English with guests, management and co-workers.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Ability to understand guests' service needs.
• Ability to access and input information into POS system.

Responsibilities

• Greet and acknowledge all arriving guests and escort to tables.
• Assist in seating and present menus.
• Take reservations and manage the reservation book.
• Maintain cleanliness and setup of host/hostess station.
• Relay VIP arrivals and special requests to designated personnel.
• Maintain guest relations and respond promptly to needs.

Skills

Customer service

English fluency

Attention to detail

Organization

Multitasking

Teamwork

Education

Food handling certificate

Tools

POS system

Job description

The primary function of the host/hostess is to dispense hospitality as a representative of the brand by courteously greet by phone or in person and escort guests to tables and assist in seating, ensuring the hotels standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book.

Responsibilities And Duties

• Maintain complete knowledge of:
• Scheduled daily activities and in-house groups.
• Daily house count.
• Hotel outlets extension numbers.
• Beeper number/radios carried by hotel personnel.
• Hours of operation of each outlet, ambiance, menu selections and price range.
• Features and services provided by the hotel.
• Oversee all aspects of restaurant during absence of restaurant leaders.
• Set up Host/Hostess station with necessary supplies; maintain cleanliness at all times. Report shortages to Manager.
• Answer restaurant telephone courteously and efficiently as specified in departmental standards.
• Take, record, and confirm restaurant reservations/cancellations as specified in departmental standards.
• Maintain and synchronize with Front of House the reservation book.
• Assist the Restaurant Manager with maximizing the seating potential.
• Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
• Collect, record, guest preferences into the Springer Miller system.
• Prepare station chart and assign stations to staff following departmental procedures.
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant.
• Inspect condition and cleanliness of reading glasses, menus and wine lists; ensure designated amounts are available
• Before meal periods, assist in inspecting tables and stations, ensuring that all set-ups meet the department standards.
• Relay deficiencies to respective personnel and follow up on corrections.
• During service, guide the Servers in table set-up needs to ensure optimum service to guests.
• Maintain positive guest relations at all times.
• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
• Anticipate guest needs and respond promptly.
• Accommodate all requests for information courteously.
• Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
• Extend courteous departures as guests leave the restaurant.

Minimum Requirements

• Food handling certificate.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Ability to understand guests' service needs.
• Ability to access and input information into POS system.
• Ability to be well organized, maintain concentration and think clearly when preparing drinks and providing service to multiple guests within any given period of time.
• Ability to focus on details.
• Ability to exercise good judgment in determining potentially intoxicated guests.
• Ability to maintain good coordination while preparing and serving orders quickly.
• Ability to exert strong physical effort in transporting cases of liquor and beer kegs from storeroom to bar.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Weekend availability
• Work Location: In person