Floor Lead (Retail) (Part-time)

Mejuri; Dublin; On-site; EUR 17,514 - 21,017; Full time

Benefits offered by this job

Monthly retail bonus program

Generous product discount

Paid sick days

Regular performance reviews

In-house retail learning program

Job summary

Mejuri in Dublin seeks a Floor Lead to guide the in-store team, uphold Mejuri’s service standards, and ensure smooth daily operations on the sales floor. You will train colleagues, manage inventory, support sales, and promote services like piercing and engraving while hitting KPIs and delivering a premium customer experience.

This role requires strong communication, problem solving, and the stamina to stand for long hours, including evenings, weekends, and holidays.

Qualifications

• Experience in a high-volume retail environment.
• Excellent organization and analytical skills.
• Ability to stand for long hours and lift up to 50 lbs.

Responsibilities

• Lead by example on the sales floor and uphold Mejuri’s customer service standards.
• Train and develop team members, drive KPIs, and improve customer experience.
• Support inventory, order fulfillment, and back-of-house organization.
• Promote services such as piercing and engraving and manage visual merchandising.

Skills

Retail experience

Adaptable

Organization

Analytical skills

Critical thinking

Physically fit

Flexible hours

Job description

Mejuri is a modern fine jewelry brand. The Floor Lead plays a pivotal role on the store leadership team, upholding customer service standards, supporting team development, and ensuring seamless daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values.

Customer

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of service offerings including piercing, engraving, and other offerings.
• KPIs: OPH, NPS (85%<), SPH, STACK Leader Segment: Conversion and Sales Success.

Operations

• Inventory: Participate as needed in the execution of inventory & cycle counts on a monthly basis.
• Order Fulfillment: Support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Maintain organizational integrity of back-of-house, display inventory, sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Shrink: Mitigate internal, external and administrative loss of product.
• Escalations: Identify and elevate opportunities, gaps, risks and roadblocks with urgency and partner with cross‑functional teams to resolve.

Merchandising

• Maintain Mejuri’s brand standards of visual presentation, cleanliness and functionality.
• Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs.
• Coach and inform all store team members on updates or changes to visual merchandising standards.
• Flag, identify and act on any inefficiencies.

People

• Onboarding: Participate in the successful integration of new talent to our store teams.
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our policies and compliance practices.

What you’ll bring to the team

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability – identify potential challenges and develop action plans.
• Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with store availability requirements.

Benefits at Mejuri

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in‑house retail learning program.
• Generous product discount.

Current base pay range: $20 - $24 per annum based on experience and qualifications.

Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. If you require any accommodation, please inform us and we will work with you to meet your accessibility needs.