Jewellery Sales Associate

Teamworx; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Pension contributions

Employee discounts

35-hour work week

Generous leave (30 days)

Job summary

Chupi Jewellery in Dublin’s Powerscourt Townhouse flagship store is seeking a Jewellery Sales Associate to join the Heirloom Jewellery team. You will deliver luxury in-person brand experiences and demonstrate expert knowledge across engagement, wedding, eternity, and right-hand rings.

The role includes virtual heirloom appointments, maintaining presentation and hygiene standards, and driving sales while collaborating with logistics and marketing teams.

Qualifications

• Experience in high-end, customer-facing environments such as luxury retail or hospitality.
• Jewellery retail experience or gemstone knowledge is advantageous.
• Flexibility to work weekends is required.
• Proficient with various software tools and comfortable with virtual consultations; some admin support experience.

Responsibilities

• Deliver an exceptional customer experience during pre-booked heirloom appointments and walk-ins.
• Conduct heirloom appointments virtually through virtual consultations.
• Ensure all heirloom pieces are well-presented and maintained to quality standards.
• Work toward sales KPIs and optimise conversion rates.
• Liaise with logistics and production to manage stock and observe trends.
• Coordinate in-store activities with digital marketing efforts.
• Maintain customer privacy and provide regular performance reports to the Store Manager.

Skills

Communication skills

Interpersonal skills

Integrity

Proactivity

Influencing

Commercial awareness

Job description

Jewellery Sales Associate

Full-time | Permanent | Dublin City

The Role

Teamworx are delighted to be partnering with Chupi Jewellery to recruit a full-time Jewellery Sales Associate to join their Heirloom Jewellery team at their flagship store in Dublin's historic Powerscourt Townhouse.

Chupi's flagship store is their pride. Here is where they deliver their luxury in-person brand experiences that capture the magic of love and kindness. Working in the flagship store means you will become part of customers' most important moments in their lives, from the happiest to the most heartbreaking. This requires incredible passion and empathy for people, but also the skills to demonstrate expertise, finesse and initiative throughout the sales process. Your aim is to deliver an extraordinary experience for customers, which in turn contributes to the success of the company.

The brilliant Heirloom team manages the sales of Chupi's luxury heirloom collection of engagement, wedding, eternity and right hand rings.

Key Responsibilities

• Deliver an incredible experience to customers during pre-booked heirloom appointments and to walk-in customers, demonstrating comprehensive product knowledge and jewellery expertise.
• Conduct heirloom appointments virtually through virtual consultations.
• Ensure all heirloom pieces are beautifully presented and that quality and hygienic standards are perfect.
• Comfortably work towards your sales KPIs aiming to achieve optimal conversion rates.
• Liaise closely with the logistics and production teams to ensure optimal stock levels and controls, and provide updates on in-store sales trends and bestsellers.
• Ensure in-store alignment with digital marketing activities.
• Respect and ensure customer privacy and confidentiality at all times, both during their in-store experience and after.
• Provide regular reports with customer feedback, store goals and performance to the Store Manager.

Your Profile - Key Skills

• Demonstrate behaviours aligned with the Chupi core values.
• Excellent communication and interpersonal skills with an ability to engage with customers, build sustainable customer relationships and deliver the elevated Chupi brand experience customers are expecting.
• Act with integrity and build trust.
• Proactive in taking initiatives and demonstrate high levels of commitment, enthusiasm and energy, with a drive to achieve results.
• Demonstrate strong influencing skills.
• A high level of commercial awareness.

Requirements

• A number of years experience working in a high-end customer-facing environment, e.g. luxury retail, 5* hospitality, luxury airline cabin crew, etc.
• Jewellery retail experience, silversmith or goldsmith training and/or gemstone knowledge are a distinct advantage.
• Flexibility in working hours and an ability to work weekends is a must.
• The successful candidate is a confident user of various software tools, will not be fazed by virtual technology and is experienced in providing a level of administrative support.

Why Us?

Working for Chupi

Working with Chupi means you will work in a company where kindness is a strategic pillar and one of the core principles on which they do business. Chupi cherishes its people and has a culture of trust, respect and kindness, where everyone is valued equally. They have created a community of support and mentorship within their teams, encouraging achievement through a continuous cycle of learning, innovation and growth.

Chupi doesn't believe in the always-on culture and therefore the full-time working week is only 35 hours, with a generous leave allowance of 30 days per year. Some of these days are designated to focus on your health and wellbeing - the 'Chupi Bank Holidays'.

Chupi also offers generous leave for families and helps you plan for the future by helping you contribute to your pension. Employees and their family and friends can avail of attractive discounts on the Chupi collection, and the company makes sure to not only mark its customers' special moments, but also those of its brilliant team.