Flagship Assistant Manager

The Dune Group; Dublin; On-site; EUR 34,000 - 45,000; Full time

Benefits offered by this job

Uniform allowance

60% staff discount on Dune products

35 days holiday (pro rata part time)

Cycle to work

Life assurance for all team members

Flexible working—we’re happy to talk

Job summary

The Dune Group is seeking an Assistant Manager for our Dublin store on Grafton Street. You will support the Store Manager and sales teams, ensuring top-quality customer service and a motivated, high-performing team. Lead by example and help drive amazing in-store experiences.

You’ll play a key role in maintaining brand standards, coaching staff, and delivering strong KPI results while enjoying a friendly, open culture. This is a great opportunity to grow with a growing brand.

Qualifications

• Leadership experience inspiring and motivating a team.
• Confidence, enthusiasm, and positivity.
• Passion for developing your team while delivering excellent customer service.
• Proven ability to drive KPI's and deliver results.
• Excellent attention to detail, keeping stores flawless.
• Experience implementing store processes and driving improvements.

Responsibilities

• Support the Store Manager and sales teams to deliver the Dune experience.
• Ensure customer service is a priority and teams are motivated.
• Lead by example to drive store performance and KPIs.
• Help manage day-to-day store operations and processes.

Skills

Leadership

Confidence

Positivity

Team development

KPI delivery

Attention to detail

Process improvement

Job description

About us

Making shoes, quality ones, is not an easy task. They are a complex product that require over 120 processes to put together. We know how to blend fashion seamlessly with fit and quality to create that unique feeling you get when slipping on the perfect pair. Our products are fashion focused yet comfortable, flattering yet fit beautifully, of superior quality yet affordable.

Perhaps it’s because they’ve been in our founder’s family for four generations or because we’ve been doing what we do for over a quarter of a century; footwear and accessories are in our blood.

We’re a family business which is reflected in the open and friendly culture. We’re small enough for you to have a voice and big enough for there to be plenty of progression opportunities. Our future is bursting with opportunity in the UK and globally. There couldn’t be a better time to join. You belong at Dune!

About the role

You’ll join our vibrant team in Grafton Street, Dublin where you will play an integral role at the heart of our business. You’ll inspire our teams to deliver the Dune experience and exceed our customers’ expectations in service and in-store experience. Our Assistant Managers offer fantastic support to the Store Manager and our sales teams. You’ll enjoy making sure that customer service is a priority, that our teams are happy and motivated whilst driving the success of your store. This success of course, will all be done whilst having fun working with fabulous teams and beautiful product! We want you to love what you do as much as we do.

About you

We would love you to have:

• Leadership experience where you’ve inspired and motivated a team
• Confidence, enthusiasm, and positivity

• Passion for supporting your team in their development, whilst leading them to deliver excellent customer service

• Proven ability to drive and deliver KPI's to achieve successful results
• Excellent attention to detail, enabling our stores to stay flawless
• Experience in implementing store processes whilst looking for ways to improve them

What’s in it for you?

• Friendly and open culture with plenty of opportunity for development
• We recognise retailing as an art and offer bespoke professional apprenticeship programmes
• A competitive bonus scheme which rewards the teams’ sales efforts
• Uniform Allowance – you’ll receive a seasonal allowance to showcase our latest product whilst working in store
• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK who provide invaluable support for mental wellbeing
• 60% employee discount on Dune products – what’s not to love!
• 35 days holiday (inclusive of bank holidays – pro rata if part time)
• We’re happy to talk flexible working & understand the importance of work-life balance
• Life assurance for all team members
• Cycle2work
• We look after our people – employee awards where we celebrate success and reward commitment
• Team incentives and socials – we like to have fun!
• Company growth and opportunity; Dune is evolving all the time, we encourage and support our team members to enable continuous professional career development and provide opportunity for progression
• Open-minded company, welcoming thoughts and ideas to be shared
• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development, offer free counselling, legal advice and financial guidance.
• Our own Wellbeing Allies – there to talk when you need them.

What happens next?

We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback.

If we are excited to find out more about you, we will give you a call and arrange to talk.

A few things that might help:

• Research the brand and the role; browse our website; and visit our store
• Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role

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