Field Technician

Fifty5Blue; Dublin; Hybrid; EUR 34,000 - 48,000; Full time

Job summary

Fifty5Blue is hiring field technicians to install and maintain metering equipment in panel homes across Ireland. You will travel regionally in a company car and perform precise installations, testing data accuracy, and remote support activities from home.

This is a full-time contract position based in the field. You will engage with panelists, ensure quality service, and collaborate with the Ops team to meet deadlines.

Qualifications

• Excellent relationship building and communication skills with internal partners and panel members.
• Polite and professional customer service with a positive problem-solving attitude.
• Collaborative team player who can lend a hand when needed.
• Willingness to travel regionally within the Republic of Ireland and drive a company car.
• Full driving licence with limited points (company vehicle provided).
• CRB check documentation may be required.
• Prepared to work some weekends.

Responsibilities

• Install and maintain metering equipment and software in panel homes.
• Provide outstanding customer service and be part of a team delivering a standout experience for panel members.
• Educate and encourage panel members in the accurate use of metering equipment.
• Work with Ops teams to meet SLAs and project deadlines.
• Investigate and troubleshoot issues; liaise with Panel Service for efficient service.
• Log panel home activity accurately and manage stock levels of metering equipment.

Skills

Communication

Customer service

Problem solving

Team collaboration

Autonomy

Driving licence

Job description

Fifty5Blue is a global leader in media measurement and analytics, operating in more than 80 countries. We bring clarity to complexity. Our independent, hybrid cross-media audience measurement combines trusted audience panels with large-scale data to establish a single, coherent view across platforms and markets. This gives content owners, advertisers, agencies and platforms the clarity and confidence to develop content and plan advertising decisively. With deep expertise across global media systems, we design integrated, comparable measurement frameworks that support a more consistent and accountable media market. * This is a full-time contract position, based in the field; our field techs travel to visit panelists in their homes, as well as carrying out some remote activities, working from home. We welcome all applications from those with the legal right to live and work permanently in Ireland, without requiring VISA sponsorship now or in the future.

Overview: Fifty5Blue has been awarded the contract to deliver the Television Audience Measurement service in the Republic of Ireland from January 2028. As part of this, we will build a new panel to measure television consumption across the Republic of Ireland, using our state-of-the-art metering technology and backend systems to deliver high-quality, accurate data to the industry every day. Our Field Technicians play a key role in our operational delivery. Technicians are the face of Fifty5Blue to our panelists, representing Fifty5Blue to the outside world. They are responsible for installing and maintaining our TV, Broadband and Software metering equipment in panelist homes; and testing the accuracy of the data from the installed equipment and software. Travelling regionally, in a company car, our Techs are fully trained in the installation and maintenance processes and deliver flawless client-centric service.

Key Responsibilities

Installing and maintaining metering equipment and software in panel homes Providing outstanding customer service with integrity; and being part of a team that delivers a standout experience for our panel members Educating and encouraging panel members in the accurate use and care of the metering equipment Working with our wider operational teams to ensure SLAs and project deadlines are met on time Investigating and trouble-shouting any issues Liaising with the Panel Service team to ensure efficient service to panelists Accurately logging and reporting panel home activity Working in collaboration with the rest of the Ops team to maintain accurate stock levels of metering equipment as required

Required Skills & Experience

Communication - Excellent relationship building and communication skills with internal partners and panel members Innovative with a continuous improvement attitude Customer service and problem solving - polite and professional manner with a positive attitude towards problem solving Collaboration a Teammate who is happy to lend a hand when needed Proactive, self-motivator and the ability to work autonomously in a remote role Understanding of TV and peripheral technology desirable but not crucial Demonstrable experience of working in domestic environments Prepared to drive regionally within the Republic of Ireland A full driving licence with no more than 6 points (a company vehicle is provided) C.R.B check documentation May be required to work some weekends

Our offer

Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth. Want to have a real-world impact? Help us deliver the trusted data that informs decisions in content and advertising across the world. When you join us, youll gain the benefit of our global reach, advanced technical innovation and deep expertise. Well support you with training and career development opportunities. Become part of a community of passionate, dedicated professionals.

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and well-being. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. we're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match, wed love to receive your application and talk to you about this job or others at Fifty5Blue.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Fifty5Blue. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities at Fifty5Blue. For full details of our privacy policy please visit TPBN1_IJ