Field Service Technician - Medical

Baxter; Ireland; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive product and technical培训

Autonomous field-based role

Competitive salary and benefits

Employee wellbeing focus

Job summary

Baxter is seeking a Field Service Engineer to support customers across the Midlands, South and South West of Ireland on a 12-month fixed-term contract. The role suits hands-on individuals who enjoy solving technical problems and building customer relationships.

Ideal candidates will have a technical background, strong fault-finding skills, and the ability to work independently with excellent communication. Training will be provided to succeed in this field-based position.

Qualifications

• Essential: technical qualification, apprenticeship, trade background or relevant hands-on experience.
• Essential: strong fault-finding and problem-solving skills.
• Comfortable working independently and managing your own workload.
• Excellent customer service and communication skills.
• Good organisational skills and attention to detail.
• Basic IT skills including Microsoft Office.

Responsibilities

• Install, service, repair and maintain Baxter/Hillrom products.
• Diagnose and resolve equipment faults in a timely manner.
• Build and maintain relationships with customers and stakeholders.
• Provide technical support to customers and patients, recording activity in the service system.
• Ensure service reports and work orders are completed promptly.
• Maintain and document calibration and test equipment.
• Act as a technical resource for customers, account managers and colleagues.
• Support tender submissions with technical expertise.
• Complete required training to maintain product knowledge.
• Monitor service metrics to improve customer experience.

Skills

Technical qualification

Fault-finding

Independence

Customer service

Organisation

IT skills

Driving licence

Education

Technical qualification or apprenticeship

Tools

Microsoft Office

Job description

This is where your work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

About the Role

Baxter/Hillrom is seeking a Field Service Engineer to support customers across the Midlands, South and South West of Ireland on a 12-month fixed-term contract.

This role would suit someone who enjoys working with their hands, solving technical problems and building relationships with customers. Whether you're coming from an electrical, maintenance, field service, facilities, telecoms or technical trade background, we'll provide the specialist product training needed to succeed.

Key Responsibilities

• Install, service, repair and maintain Baxter/Hillrom products.
• Diagnose and resolve equipment faults in a timely manner.
• Build and maintain strong relationships with customers and key stakeholders.
• Provide technical support to customers and patients, recording all activity accurately within the service system.
• Ensure service reports and work orders are completed promptly and accurately.
• Maintain and document assigned calibration and test equipment.
• Act as a trusted technical resource for customers, account managers and colleagues.
• Support tender submissions and contracts by providing technical expertise.
• Complete all required training to maintain product knowledge and technical competence.
• Monitor service metrics and continually strive to improve customer experience and service delivery.

What We're Looking For

We're interested in practical, technically minded people who enjoy troubleshooting equipment and finding solutions.

Essential Requirements

• Technical qualification, apprenticeship, trade background or relevant hands-on experience.
• Strong practical fault-finding and problem-solving skills.
• Comfortable working independently and managing your own workload.
• Excellent customer service and communication skills.
• Good organisational skills and attention to detail.
• Basic IT skills, including Microsoft Office.
• Full driving licence.

Desirable

• Experience servicing, repairing or maintaining technical equipment.
• Electrical, electronic or electro-mechanical knowledge.
• Experience in a customer-facing technical role.
• Knowledge of networking, connectivity or device integration would be advantageous.
• No previous medical device experience is required - full product training will be provided.

Why Join Baxter?

• Comprehensive product and technical training.
• Opportunity to develop specialist skills within a global healthcare company.
• Competitive salary and benefits package.
• Strong focus on employee wellbeing and work-life balance.
• Autonomous field-based role with responsibility for your own territory.
• The opportunity to make a meaningful impact by supporting equipment used in patient care.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.