Field Service Operations Manager

Applied Materials, Inc.; Leixlip; On-site; EUR 65,000 - 89,000; Full time

Job summary

Applied Materials, Inc. in Leixlip, Ireland, is seeking an Operations Manager III to lead a team of Customer Engineers in one of the world’s most advanced semiconductor environments. You will drive safety, quality, and customer satisfaction while coordinating across internal teams and global partners.

The role combines people leadership, customer engagement, operational excellence, and business management in a fast-paced, technology-driven setting. Travel up to 20% may be required.

Qualifications

• Bachelor’s degree in Engineering, Physics, Materials Science or related technical discipline.
• Experience leading technical teams in a customer-facing environment.
• Semiconductor, advanced manufacturing, engineering services, or field service experience preferred.
• Willingness to travel up to 20% internationally.

Responsibilities

• Lead, coach, and develop a team of Customer Engineers, creating accountability, engagement, and continuous improvement.
• Build trusted relationships with customers and act as a key point of contact for operational and service delivery activities.
• Drive operational performance across safety, quality, customer satisfaction, and business objectives.
• Partner with internal stakeholders including Technical Support, Training, Finance, HR, Spares, and Sales to ensure effective service delivery.
• Manage workforce planning, hiring, training, and resource allocation to support current operations and future growth.
• Monitor operational and financial performance, identifying opportunities to improve efficiency, service delivery, and profitability.
• Lead installation, startup, warranty, and service support activities to ensure customer commitments are achieved.
• Support technical escalation management and help remove barriers to successful execution.
• Drive continuous improvement initiatives that enhance team performance and customer outcomes.

Skills

Team leadership

Customer relationships

Operational performance

Stakeholder management

Workforce planning

Performance monitoring

Service delivery

Escalation management

Continuous improvement

Education

Bachelor’s degree in Engineering, Physics, Materials Science

Experience in semiconductor/field service

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: €64,800.00 - €89,100.00

Location: Leixlip, IRL

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible - while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Operations Manager III Field Service Operations

Maynooth / Leixlip, Ireland

Lead a team supporting the world’s most advanced semiconductor manufacturing environments.

Applied Materials is a global leader in materials engineering solutions used to produce virtually every advanced semiconductor chip and display in the world. As part of our Applied Global Services organization, we’re looking for an experienced Operations Manager to lead a team of Customer Engineers supporting one of our most strategic customer environments in Ireland. This is a highly visible leadership role offering the opportunity to combine people leadership, customer engagement, operational excellence, and business management in a fast-paced, technology-driven environment. If you’re passionate about developing high-performing teams, building strong customer partnerships, and driving operational results, we’d love to hear from you.

What You’ll Do

• Lead, coach, and develop a team of Customer Engineers, creating a culture of accountability, engagement, and continuous improvement.


• Build trusted relationships with customers and act as a key point of contact for operational and service delivery activities.


• Drive operational performance across safety, quality, customer satisfaction, and business objectives.


• Partner with internal stakeholders including Technical Support, Training, Finance, HR, Spares, and Sales to ensure effective service delivery.


• Manage workforce planning, hiring, training, and resource allocation to support both current operations and future business growth.


• Monitor operational and financial performance, identifying opportunities to improve efficiency, service delivery, and profitability.


• Lead installation, startup, warranty, and service support activities to ensure customer commitments are achieved.


• Support technical escalation management and help remove barriers to successful execution.


• Drive continuous improvement initiatives that enhance team performance and customer outcomes.

What We’re Looking For

• Experience leading technical teams within semiconductor, engineering, manufacturing, field service, or other complex operational environments.


• Proven people management experience, including coaching, performance management, and talent development.


• Strong customer relationship management and stakeholder engagement skills.


• Experience managing multiple priorities and delivering results in a fast-moving environment.


• Sound commercial awareness with an understanding of operational performance, budgeting, and cost management.


• Excellent communication, planning, and problem-solving skills.


• The ability to influence across a matrix organisation and collaborate with a wide range of stakeholders.


• A passion for safety, quality, and continuous improvement.

Why Join Applied Materials?

• Lead a team supporting some of the most advanced semiconductor manufacturing technology in the world.


• Take ownership of a critical customer-facing operation with significant business impact.


• Develop your leadership capabilities within a global technology leader.


• Work alongside talented engineers, technical experts, and business leaders.


• Access ongoing learning, development, and career progression opportunities.


• Be part of an innovative and inclusive culture focused on teamwork, customer success, and operational excellence.

Qualifications

• Bachelor’s degree in Engineering, Physics, Materials Science, or a related technical discipline, or equivalent experience.


• Experience leading technical teams in a customer-facing environment.


• Semiconductor, advanced manufacturing, engineering services, or field service experience preferred.


• Flexibility to travel within the region and internationally as business needs require.

Additional Information

• Time Type: Full time


• Employee Type: Assignee / Regular


• Travel: Yes, 20% of the Time


• Relocation Eligible: No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.