Field Service Engineer

Adecco; Leinster; On-site; EUR 40,000 - 56,000; Full time

Job summary

Adecco is seeking a Field Service Engineer to deliver on-site engineering support and maintenance for sophisticated medical equipment across customer sites in Ireland. You will respond to unplanned calls, perform scheduled maintenance, and commission equipment, ensuring all accessories are ready for use.

The role involves reporting, training, and close collaboration with warehouse, sales and product support, with some travel and overnight stays required.

Qualifications

• A relevant third level engineering qualification or relevant experience.
• A high level of competence with advanced equipment and technology.
• Strong, customer focused interpersonal skills.
• Good basic computer skills and networking experience.
• Previous medical engineering experience in a similar environment would be highly desirable, but training will be provided.
• A full clean driver's license.
• A self-contained and self-motivated individual with an organised and flexible approach.

Responsibilities

• Responding to unscheduled calls/orders.
• Completion of scheduled maintenance work.
• Commissioning products.
• Validation of orders and commissioning equipment with accessories and ready for use.
• Completing regulatory field actions.
• Provide training and respond to customer needs on-site.
• Notify Inventory & Logistics of spare parts stock running low.
• Attend product training when required.
• Collaborate with warehouse, sales & product support staff.
• Engage with ISO quality management system and feedback opportunities.
• Some travel/overnights are a requirement of this role.

Skills

Customer focus

Self-motivated

Organised

Flexible

Computer skills

Networking experience

Education

Relevant engineering qualification

Tools

Biomedical equipment

Electrical equipment knowledge

Troubleshooting tools

Job description

Job Description - Field Service Engineer

Aim and objectives:

The aim of this role is to provide a professional engineering service on site with customers to meet the needs of the business and satisfy customer needs.

Main areas of responsibility:

• Responding to un-scheduled calls/orders.
• Completion of scheduled maintenance work.
• Commissioning products.
• Validation of orders and commission equipment with all necessary accessories and have commissioned equipment "ready for use", unless specifically stated otherwise.
• Completing regulatory field actions.
• Provide training and responding to customer needs when on site.
• In the course of normal duties to notify the Inventory & Logistics Dept. of spare parts stock levels deemed to be running low.
• Attend product training when required.
• Through active positive team-working, strive to meet the operational needs and requirements of the business in the interests of providing the best service to customers.
• Liaising with warehouse, sales & product support staff.
• Fully engage with the companies ISO quality management system.
• In the course of the above identify and feedback commercial and sales opportunities.
• Some travel/overnights are a requirement of this role

Engineering:

• All aspects of service and repair,
• Troubleshooting, test, repair and service equipment,
• Commissioning of equipment.

Reporting:

• Produce timely & detailed service/repair reports,
• Identify key issues with services/repairs,
• When necessary, provide all information in a formal professional manner involving incidents and accidents with products.

Communication and Teamwork:

• Achieve own objectives whilst working cross-functionally on an on-going basis with all Departments.

Person Specification:

• A relevant third level engineering qualification or relevant experience.
• A high level of competence with advanced equipment and technology.
• Strong, customer focused interpersonal skills.
• Good basic computer skills and ideally have previous networking experience.
• Previous medical engineering experience in a similar environment would be highly desirable, but not essential, as full training will be provided.
• A full clean driver's license.
• A self-contained and self-motivated individual with an organised and flexible approach.

Desired Skills and Experience

• Mechanical
• electrical
• biomedical
• service
• maintenance
• repair
• installation
• fault finding