Field Service Engineer

Kcc Architectural; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Company pension

Company vehicle and fuel card

Dedicated technical toolset, uniform,

mobile device/tablet

Job summary

KCC Group is seeking a motivated Field Service Engineer to service a range of door systems across public sector, healthcare, education, commercial and industrial environments. The role involves travelling between customer sites to install, service and maintain steel doors, fire doors and access control systems.

You will diagnose faults, perform repairs, carry out planned preventative maintenance and provide excellent customer service while building strong client relationships.

Qualifications

• 3–5 years of experience in a similar field.
• Full clean driving licence required.
• Strong mechanical and problem-solving skills.
• Excellent communication and customer service.
• Ability to work independently and manage workloads.
• Willingness to travel and occasional after-hours work.
• Safe Pass and Manual Handling certification desirable.

Responsibilities

• Installation, servicing and maintenance of Steel Doors, Fire Doors, Door Hardware, Access Control Systems & Automatic Doors.
• Diagnose faults, troubleshoot issues and carry out repairs.
• Respond to customer call-outs and provide technical support.
• Carry out planned preventative maintenance inspections.
• Make recommendations following service visits.
• Complete service reports accurately and provide solutions.
• Deliver excellent customer service and maintain strong client relationships.
• Comply with all Health & Safety procedures and industry regulations.

Skills

3-5 years exp

Driving licence

Mechanical skills

Communication skills

Independent work

Travel readiness

Technical tools

Tools

Company vehicle and fuel card

Job description

We are seeking a motivated and customer focused Field Service Engineer to join our expanding team. This role offers a varied workload across public sector, healthcare, education, commercial and industrial environments, with excellent opportunities for ongoing training and career development.

KCC Group is a market leader in the supply, installation, inspection and maintenance of Fire Doors, Steel Security Doors, Door Hardware, Automatic Doors, Access Control Systems and building compliance solutions.

Key Responsibilities

The role will entail travelling between customer sites undertaking the following duties:

• Installation, servicing and maintenance of Steel Doors, Fire Doors, Door Hardware, Access Control Systems & Automatic Doors.
• Diagnose faults, troubleshoot issues and carry out repairs.
• Respond to customer call-outs and provide technical support.
• Carry out planned preventative maintenance inspections.
• Make recommendations following service visits.
• Complete service reports accurately, professionally & provide solutions.
• Deliver excellent customer service and maintain strong client relationships.
• Comply with all Health & Safety procedures and industry regulations.

Skills / Experience

• 3-5 years experience in a similar role.
• Full clean driving licence.
• Strong mechanical and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and manage workloads effectively.
• Safe Pass and Manual Handling certification desirable.
• Willingness to travel and work outside normal hours when required.
• Company pension
• Company Vehicle and fuel card
• Dedicated technical toolset, uniform, and mobile device/tablet

Why Join KCC Group

• Ongoing training and development
• Career progression opportunities
• Supportive team environment within a growing company

Laidlaw Gulf are the exclusive distributor of KCC Group hardware in the Middle East