F&B Duty Manager

Dean Group; Cork; On-site; EUR 38,000 - 50,000; Full time

Benefits offered by this job

Global staff room rates across the Arc

50% off Food

25% Beverage across the group

Accrued Annual Leave with Service

Friends and Family discount

Gym Membership Discounts

Continual training and development

Career progression within the Group

Gratuities

Meals on shift

Bike to work scheme

Taxsaver for travel

Refer a friend scheme

Wellness at work events

Employment Assistance Programme

Group discounts for cinema tickets

Team appreciation days

Service recognition

Job summary

Dean Group in Cork is seeking an experienced Food and Beverage Duty Manager to lead and coordinate service across the restaurant, bar and events. You will act as senior on‑shift, oversee front‑of‑house teams and drive guest satisfaction.

The role requires 2–3 years supervisory experience in high‑end hospitality, strong leadership, and hands‑on knowledge of service standards. Proficiency with hospitality systems such as OpenTable or Micros is preferred.

Qualifications

• 2–3 years in a supervisory or managerial F&B role within a high-end hospitality environment.
• Strong leadership, conflict resolution, and team-building skills.
• In-depth knowledge of F&B service, food safety practices, and operational procedures.

Responsibilities

• Overseeing day-to-day F&B operations across restaurant, bar and events.
• Leading and supporting front-of-house teams during service.
• Ensuring guest satisfaction in line with brand standards.
• Coordinating with kitchen, bar and events teams to maintain seamless operations.
• Driving service standards, team development and revenue performance.
• Supervise and support F&B staff during service, ensuring high levels of performance and morale.
• Manage shift briefings, task allocation and real-time problem-solving.
• Coach and develop team members for continuous improvement.
• Oversee scheduling, timekeeping and resource allocation based on business levels.
• Support training initiatives, onboarding and implementation of new service standards.
• Act as a visible floor leader, engaging with guests and resolving inquiries.
• Monitor ambiance, cleanliness and service presentation during shifts.
• Ensure smooth table management, reservations and hosting practices.
• Ensure accurate pass expedition by liaising with kitchen and bar teams.
• Monitor F&B presentation and quality before delivery to guests.
• Use POS systems (Micros) for billing and end-of-day reconciliation.
• Maintain clear communication across departments during service.
• Coordinate F&B with events, private dining and hotel-wide functions.
• Enforce food safety, hygiene and safety regulations.
• Conduct daily inspections of service areas to ensure readiness.
• Assist in inventory control, ordering and cost management.
• Uphold SOPs, licensing laws and policies.

Skills

Leadership

Team management

Customer service

F&B service

Conflict resolution

Tools

OpenTable

Micros

Job description

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Food and Beverage Duty Manager to join the team in The Dean, Cork. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

• Overseeing day-to-day Food & Beverage operations across restaurant, bar, and events
• Leading and supporting front-of-house teams during service
• Ensuring exceptional guest experience in line with brand standards
• Coordinating with kitchen, bar, and events teams to maintain seamless operations
• Driving service standards, team development, and revenue performance

Job Purpose

The Food and Beverage Duty Manager plays a critical operational and leadership role. This position ensures the smooth running of daily F& B service, including restaurant, bar, and event operations, by overseeing teams, maintaining service quality, and upholding brand and health standards. Acting as the senior on-shift presence, the Duty Manager leads by example, engages directly with guests, manages team performance, and coordinates back-of-house communication to deliver an elevated and memorable dining experience.

Key Deliverables

Team Leadership & Shift Management

• Supervise and support F&B staff during service, ensuring high levels of performance and team morale
• Manage shift briefings, task allocation, and real-time problem-solving
• Coach, mentor, and develop team members, contributing to a culture of continuous improvement
• Oversee scheduling, timekeeping, and team resourcing based on business levels
• Support training initiatives, onboarding, and implementation of new service standards

Guest Experience & Service Excellence

• Act as a visible and approachable floor leader, ensuring guest satisfaction at every touchpoint
• Handle guest inquiries, feedback, and complaints with professionalism and empathy
• Monitor ambiance, cleanliness, and overall service presentation during shifts
• Engage guests with genuine hospitality and uphold brand standards at all times
• Ensure smooth table management, reservations, and hosting practices

Operational Coordination

• Ensure accurate and timely pass expedition by liaising with kitchen and bar teams
• Monitor food and beverage presentation and quality before delivery to guests
• Use POS systems (e.g., Micros) for smooth billing and end-of-day reconciliation
• Maintain clear communication across all departments during service
• Coordinate F&B operations with events, private dining, and hotel-wide functions

Compliance, Inventory & Standards

• Enforce food safety, hygiene, and health and safety regulations in all F&B areas
• Conduct daily inspections of restaurant, bar, and service stations to ensure readiness
• Assist in inventory control, ordering, and cost management
• Uphold compliance with internal SOPs, licensing laws, and operational policies

Preferred Experience & Skills

• 2-3 years in a supervisory or managerial F&B role within a high-end hospitality environment
• Strong leadership, conflict resolution, and team-building skills
• In-depth knowledge of F&B service, food safety practices, and operational procedures
• Experience with hospitality systems (OpenTable, Micros, or similar)
• Proactive approach during busy service period

Benefits

• Global discounted staff room rates across the group
• 50% off Food and 25% Beverage across the group
• Accrued Annual Leave with Service
• Friends and Family discount
• Gym Membership Discounts*
• Continual training and development
• Career progression within the Group
• Gratuities *
• Meals on shift
• Bike to work scheme
• Taxsaver for travel
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Team appreciation days
• Service recognition
• Regular fun-filled activities and gatherings for all teams across the group
• Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group