Events Lead — Conference & Banqueting Supervisor

Midlands Park Hotel; Portlaoise; A distancia; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Midlands Park Hotel in Portlaoise is seeking a Conference & Banqueting Supervisor to lead our events team in delivering exceptional guest experiences across conferences, meetings, weddings, banquets and private dining.

The successful candidate will bring strong leadership, attention to detail and a passion for hospitality, reflecting our values of Care, Energy & Drive, Always Getting Better and Doing the Right Thing.

Formación

• Minimum 2 years supervisory experience within hospitality, food & beverage, events or banqueting.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Excellent organisation and attention to detail.
• Ability to remain calm under pressure and manage multiple priorities.
• Strong customer service focus.
• Flexibility to work evenings, weekends and public holidays.

Responsabilidades

• Lead the Conference & Banqueting team to deliver exceptional guest service throughout conferences, meetings, weddings and banqueting events.
• Ensure guests receive a warm, professional and personalised experience.
• Anticipate guest needs and resolve issues before they impact the guest experience.
• Handle guest complaints and feedback promptly, professionally and effectively.
• Build positive relationships with repeat corporate clients, wedding couples and event organisers.
• Ensure service standards consistently reflect the Midlands Park Hotel brand and mission.
• Review function sheets, event orders and schedules to ensure all event requirements are understood and executed correctly.
• Conduct pre-event briefings and post-event reviews.
• Ensure rooms are set up accurately and efficiently according to client requirements.
• Monitor event timelines and coordinate service delivery to ensure seamless execution.
• Liaise with Sales, Kitchen, Front Office, Accommodation and Maintenance departments to deliver successful events.
• Ensure all conference rooms, banqueting suites and event spaces are maintained to the highest presentation standards.
• Supervise, motivate and support the Conference & Banqueting team during all service periods.
• Allocate duties and manage staffing levels according to business demands.
• Train, coach and mentor new and existing team members.
• Support onboarding and induction of new employees.
• Encourage a positive, inclusive and high-performing team culture.
• Conduct regular performance conversations and provide ongoing feedback and coaching.
• Lead by example, demonstrating professionalism, teamwork and accountability.

Conocimientos

Supervisory experience

Leadership

Communication

Attention to detail

Customer service

Flexibility

Team management

Descripción del empleo

Midlands Park Hotel in Portlaoise is seeking a Conference & Banqueting Supervisor to lead our events team in delivering exceptional guest experiences across conferences, meetings, weddings, banquets and private dining.

The successful candidate will bring strong leadership, attention to detail and a passion for hospitality, reflecting our values of Care, Energy & Drive, Always Getting Better and Doing the Right Thing.