Estate Experience Manager

Cairn; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Cairn is seeking a proactive Estate Management Executive to help ensure our commitment to exceptional customer service and placemaking remains at the heart of our growth. You will develop and maintain relationships with OMCs/EOMCs, coordinate onboarding handovers, and oversee ongoing management while delivering an outstanding customer experience.

The role requires strong communication, organisational skills, and the ability to coordinate across Business Development, Customer Operations,

Qualifications

• Minimum 2 years’ experience in a property or estate management role.
• Understanding of residential property management and OMC/EOMC structures.
• Strong organisational skills with excellent attention to detail.
• Exceptional verbal and written communication skills.
• Full clean driving licence and access to a car.
• Proficiency in Microsoft Office applications and experience using CRM systems.

Responsibilities

• Support the establishment and ongoing management of a portfolio of OMCs/EOMCs and residential developments.
• Assist with budgeting, service charge administration, and financial reporting in collaboration with Business Development and Finance teams.
• Manage day-to-day queries relating to OMCs/EOMCs in line with company service standards and KPIs.
• Build and maintain relationships with managing agents, company secretaries, local authorities, and other key stakeholders.
• Coordinate the onboarding of managing agents and attend all relevant site handovers.
• Maintain accurate records, trackers, and documentation relating to handovers and estate management activities.
• Attend board meetings, AGMs, EGMs, and site inspections as required.
• Conduct regular review meetings with managing agents to ensure developments are being effectively maintained.
• Monitor and report on key issues, trends, and customer sentiment following occupation.
• Collaborate effectively across multiple departments while managing responsibilities independently.
• Contribute to the continuous improvement of processes, reporting, and customer experience initiatives.

Skills

Stakeholder management

Communication

Organization

Multitasking

Independence

Education

Relevant third-level qualification

Tools

CRM systems

Microsoft Office

Job description

Cairn is seeking a proactive Estate Management Executive to help ensure our commitment to exceptional customer service and placemaking remains at the heart of our growth. You will develop and maintain relationships with OMCs/EOMCs, coordinate onboarding handovers, and oversee ongoing management while delivering an outstanding customer experience.

The role requires strong communication, organisational skills, and the ability to coordinate across Business Development, Customer Operations,