Enterprise Account Manager

Open; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid Working Model

Company Pension

Healthcare cover

25 days Annual Leave + 2 Company Days

Maternity and Paternity Paid Leave

Employee Stock Options Plan

Job summary

&Open, a global gifting platform, seeks an experienced Enterprise Account Manager in Dublin to manage enterprise client relationships, drive growth and renewals, and coordinate gifting programs with internal teams. The role supports clients across Europe and the U.S. with flexible hours for different time zones.

You will collaborate with internal partners, develop long-term strategic plans, and maintain strong communication to ensure client success and revenue growth.

Qualifications

• 3+ years of relationship management & enterprise sales experience.
• Experience in technology, design or marketing industries.
• BA/BS degree or equivalent in a related field.
• Excellent communication skills; detailed writers and confident speakers.
• Demonstrated ability to manage multiple projects at once.
• Demonstrated ability to work collaboratively, driving cross-functional solutions.
• Flexibility to work EST time zone, to support American-based customers.
• A strategic mindset; ability to think long-term for clients and the company.
• A self-starter attitude that works autonomously.
• Competitive Salary.

Responsibilities

• Manage client accounts and be the primary point of contact for enterprise clients.
• Drive growth by upselling and expanding projects throughout the client lifecycle.
• Project manage corporate gifting programs and onboarding with internal teams.
• Build trust and become a trusted advisor and partner for clients.
• Manage renewals and ensure client objectives are met.
• Identify opportunities to provide additional value to ongoing projects.
• Communicate product value to new and potential clients.
• Stay informed about gifting marketplace trends and competitors.

Skills

Relationship management

Enterprise sales

Communication

Project management

Cross-functional collaboration

Strategic thinking

Autonomous work

Education

BA/BS degree or equivalent

Job description

We're the global gifting platform for companies that care. Our platform sends gifts globally at scale, while our team guides the process with taste, thought and attention to detail. As a B Corp-certified company, we're all about less waste, more impact. At the end of the day, it's not how much you send, it's how you make people feel that matters. Our customers include OpenAI, Hubspot, Revolut and Fin. &Open's Account Management team is growing. We work closely with clients every step of the way. From platform onboarding, expansion & renewals (and all the little details in between), we ensure that desired goals are achieved and clients are happy.

What we love most: creating strong relationships that lead to lasting partnerships. This is only made possible through constant collaboration and communication across all &Open teams.

We're seeking an experienced Enterprise Account Manager in Dublin, Ireland to represent &Open to our clients, including both European and American based clients. &Open is a B2B platform that helps global brands build connections with their communities, and we're looking for a commercial thinker and a passionate, helpful and charismatic communicator to fuel our revenue growth and success. This role requires strong collaboration skills in constructive client engagement and a passion for working with internal partners to achieve designated objectives. The ideal candidate must excel at confident communication, have excellent sales experience and be a star at developing and maintaining client relationships. The role may also require some flexible working hours to support clients in different timezones.

Responsibilities

• Manage client accounts: Be the primary POC.
• Act as the main point of contact for enterprise clients.
• Continuously seek opportunities to provide additional value to ongoing client projects and consequently growth for &Open.
• Demonstrate a deep understanding of client objectives, challenges and opportunities.
• Manage a sales quota working with some of the biggest logos globally.
• Project manage, specifically when it comes to corporate gifting programs and campaigns for enterprise clients, including initial onboarding with internal teams.
• Build trust, create relationships to become a trusted advisor and reliable partner for our clients.
• Manage their renewals.
• Drive Growth: Create and manage upsell opportunities through the customer lifecycle.
• Contribute to growth.
• Specialise: Develop a deep understanding of &Open's products and be able to communicate our unique value proposition to new and potential clients.
• Be an industry expert: Know the ins and outs of the corporate gifting marketplace, including key user groups, use cases, competitors and trends.
• React quickly: Provide feedback to your partners on anything you're hearing in the space (or from customers), developing an informed point of view on what it will take to succeed in the market.
• Problem solve: Have the foresight to proactively solve problems, even if they are outside of your expertise or current responsibilities.

Qualifications

• 3+ years of relationship management & enterprise sales experience.
• Experience in technology, design or marketing industries.
• BA/BS degree or equivalent in a related field.
• Excellent communication skills; we're looking for detailed writers and confident speakers.
• Demonstrated ability to manage multiple projects at once.
• Demonstrated ability to work collaboratively, driving cross-functional solutions alongside others.
• Flexibility to work EST time zone, to support our American-based customers.
• A strategic mindset; you must have the ability to think beyond immediate needs, determining what will drive long-term success for both your clients and &Open.
• A self-starter attitude that's comfortable working autonomously.
• Competitive Salary.

Benefits

• Hybrid Working Model
• Company Pension
• Healthcare cover
• 25 days Annual Leave + 2 Company Days
• Maternity and Paternity Paid Leave
• Exciting experience in a fast-paced start-up environment
• Employee Stock Options Plan

Employment

• Head Office Dublin, Ireland (Harold's Cross).
• Hybrid working model.

We believe diverse teammates, opinions and backgrounds generate a larger global impact and more considerate acts of care.

&Open is an equal opportunity employer and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.