Engagement Manager

dentsuaegis; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Merkle in Dublin is seeking a motivated Engagement Manager to lead medium to large-scale Salesforce implementations. You will own end-to-end enterprise projects, foster client relationships, and drive project documentation, testing and successful delivery.

You will guide cross-functional teams, manage risks, report to stakeholders, and ensure solutions meet client expectations while aligning with Merkle's standards and client goals.

Qualifications

• Experience leading medium to large-scale Salesforce implementations.
• Proven track record in project delivery and client relationship management.
• Strong documentation and testing discipline.

Responsibilities

• Project Plan Preparation & Ownership: Take full ownership of project planning, preparation and execution, ensuring deliverables meet client expectations and timelines.
• Accountability for Project Delivery: Oversee end-to-end project delivery, ensuring project stays on track, within budget, and meets quality standards.
• Task Allocation: Effectively allocate tasks to the project team with clear roles and timelines.
• Risk & Issue Management: Identify risks and issues and manage them to avoid delays.
• Project Team Leadership: Lead project teams, coordinating deliverables across departments.
• Documentation Creation: Develop project documentation such as Plans, Status Reports, Risk Logs, etc.
• Development Task Monitoring: Support delivery of development tasks and ensure alignment with client requirements.
• Solution Design Guidance: Guide technical design with the delivery team to meet client needs.
• Technical Quality Assurance: Ensure good design principles and quality standards throughout.
• Management Reporting: Provide progress reports to management on status, risks and mitigations.
• Change Management: Manage changes in scope and alignment with client needs.
• Project Handover: Manage handover to customer or support teams.
• Team Management: Provide mentorship to junior Engagement Managers.
• Internal Process Improvement: Lead initiatives to improve Salesforce implementation methodology.

Job description

About Merkle

Merkle is a global leader in digital transformation, specializing in Salesforce solutions. As part of the Merkle network, we support clients in driving exceptional customer experiences through scalable Salesforce implementations. With a forward-thinking, collaborative culture, we empower our team members to lead innovation in Salesforce-driven digital solutions.

Role Overview

Merkle is seeking a motivated and enthusiastic Engagement Manager to join our team in Dublin. This role is ideal for someone who is excited to lead medium to large-scale Salesforce implementations. As an Engagement Manager, you will be responsible for managing end-to-end enterprise-level projects, fostering client relationships and ensuring that solutions are successfully implemented. You will also take ownership of project documentation, testing and ensure that internal and client expectations are consistently exceeded.

Main Responsibilities

• Project Plan Preparation & Ownership : Take full ownership of project planning, preparation and execution, ensuring deliverables meet client expectations and timelines.
• Accountability for Project Delivery : Oversee the end-to-end project delivery, ensuring that the project stays on track, within budget, meets quality standards and is delivered on time.
• Task Allocation : Effectively allocate tasks to the project team, ensuring clarity on roles, responsibilities and timelines.
• Risk & Issue Management : Identify potential risks and issues throughout the project lifecycle and manage them proactively to avoid project delays.
• Project Team Leadership : Lead and participate in project teams, coordinating the implementation of project deliverables and ensuring smooth collaboration across departments.
• Documentation Creation : Develop essential project documentation such as Project Plans, Status Reports, Risk Logs, etc., ensuring all project activities are tracked and communicated effectively.
• Development Task Monitoring : Assist in monitoring and supporting the delivery of development tasks, ensuring high-quality technical implementation in alignment with client requirements.
• Solution Design Guidance : Work closely with the delivery team to guide and advise on technical design and implementation, ensuring adherence to client requirements.
• Technical Quality Assurance : Ensure that good design principles and technical quality standards are followed throughout the project lifecycle.
• Management Reporting : Provide regular progress reports to management, offering insights into project status, risks and mitigation strategies.
• Change Management : Effectively manage changes in the project scope, ensuring smooth adaptation and alignment with the client's evolving needs.
• Project Handover : Manage the handover of the project to the customer or support teams, ensuring clear communication and satisfaction.
• Team Management : Provide line management support to junior members of the Engagement Manager team, mentoring and coaching them in project management best practices.
• Internal Process Improvement : Lead internal initiatives to improve the methodology of Salesforce implementation, promoting the development of best practices across the team.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [e-mail] , quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

About Dentsu

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

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