EMEA Tax Strategy & Compliance Lead

Zendesk International Ltd (Ireland); Ireland; Hybrid; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Remote work flexibility

Job summary

Zendesk, a global leader in customer service software, seeks an EMEA Tax Manager in Ireland to scale tax operations across multiple jurisdictions. You will drive compliant reporting, governance, and planning while leveraging tech-enabled workflows and automation.

You’ll collaborate with Finance, Legal, and Treasury to manage transfer pricing, pillar two, and cross-border tax matters in a dynamic multinational environment. The role offers hybrid work options and significant strategic impact.

Qualifications

• 7+ years of corporate or international tax experience across multiple EMEA jurisdictions.
• AITI/CTA qualification, or equivalent professional tax qualification with substantial corporate and international tax expertise.
• Experience with corporate tax compliance and reporting, including managing external advisers and statutory deadlines.
• Experience supporting tax accounting/provision processes, transfer pricing, and cross-border tax matters.
• Experience using spreadsheets, tax technology, or workflow tools to improve accuracy, efficiency, and control.

Responsibilities

• Lead EMEA corporate tax compliance, reporting, and governance, coordinating internal partners and external advisers to deliver accurate, timely filings and documentation.
• Manage R&D tax-credit claims in Ireland, Poland, and Portugal, and assess eligibility for incentives and credits in other EMEA jurisdictions.
• Lead regional tax-accounting activities, including provision inputs and cash-tax planning, in partnership with the global Tax team and teams across Finance.
• Monitor the Group’s transfer-pricing framework across EMEA and advise on cross-border transactions and related tax matters.
• Support EMEA Pillar Two, Country-by-Country Reporting, and public CbCR processes, including data collection, analysis, and documentation.
• Lead the response to tax authority enquiries, manage the tax audit process and assess any potential risks or exposures.
• Review and lead workstreams relating to indirect tax matters, including responses to changing tax requirements such as e-invoicing.
• Lead tax workstreams for acquisitions, entity restructurings, cash repatriation, and other strategic projects.
• Strengthen tax controls, documentation, data quality, and operational processes; identify and implement opportunities to use automation and AI to improve efficiency and insight.

Skills

Corporate tax

EMEA tax

Irish tax

Collaboration

Analytics

AI in tax

Education

AITI/CTA or equivalent

Professional tax qualification

Tools

Tax technology

Workflow tools

Spreadsheets

Job description

Zendesk, a global leader in customer service software, seeks an EMEA Tax Manager in Ireland to scale tax operations across multiple jurisdictions. You will drive compliant reporting, governance, and planning while leveraging tech-enabled workflows and automation.

You’ll collaborate with Finance, Legal, and Treasury to manage transfer pricing, pillar two, and cross-border tax matters in a dynamic multinational environment. The role offers hybrid work options and significant strategic impact.