EMEA Customer Support Leader — Senior Manager

Rubrik; Cork; On-site; EUR 120,000 - 180,000; Full time

Job summary

Rubrik is seeking a Senior Manager, Customer Support EMEA in Cork, Ireland to lead a global post-sales support team. You will drive service delivery, operational excellence, and customer satisfaction across the EMEA region, with collaboration across Sales, Marketing, Operations, Engineering, QA and IT.

The role requires strategic leadership and strong people management. You will mentor and develop staff, monitor KPIs, and oversee escalations while aligning with Rubrik’s mission to secure and

Qualifications

• Bachelor’s degree in any discipline.
• 7+ years in technical customer support, with 3+ years managing a support or technical team.
• Excellent written & verbal communication skills.
• Planning, decision making, staffing and process improvement.
• Strong interpersonal and teamwork abilities.
• Self-driven, proactive, hardworking and team-oriented.

Responsibilities

• Implement the service delivery strategy defined by the organisation.
• Manage the business and operational excellence of the customer support organisation.
• Ensure quality and service delivery standards are met and exceeded.
• Collaborate with Sales, Marketing, Operations, Engineering, QA, and IT to improve customer satisfaction.
• Lead the support operations and performance activities, including escalations and KPI reviews.
• Drive process improvements and leverage automation/AI tooling to raise productivity.

Skills

Communication

Leadership

Teamwork

Proactive

Shift flexibility

Education

Bachelor's degree

Job description

Rubrik is seeking a Senior Manager, Customer Support EMEA in Cork, Ireland to lead a global post-sales support team. You will drive service delivery, operational excellence, and customer satisfaction across the EMEA region, with collaboration across Sales, Marketing, Operations, Engineering, QA and IT.

The role requires strategic leadership and strong people management. You will mentor and develop staff, monitor KPIs, and oversee escalations while aligning with Rubrik’s mission to secure and