EMEA Customer First Operations Leader

Okta

Dublin

On-site

EUR 80,000 - 110,000

Full time

7 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Equity

Bonus

Healthcare coverage

Paid time off

Parental leave

Job summary

Okta Ireland is seeking a Senior Manager, Customer First Operations, EMEA to shape and scale the CX organization across Customer Success and Technical Account Management. You will partner with Global CX and regional teams to implement operating rhythms, KPIs, and governance that drive Net Revenue Retention and customer outcomes.

You will design management systems, oversee documentation, and align regional execution with global strategy.

Qualifications

Demonstrated experience in GTM or revenue operations for SaaS/Enterprise businesses.
Excellent analytical and quantitative skills with data-driven decision making.
Deep understanding of the customer journey and business outcomes.

Responsibilities

Define and maintain strict consistency across processes with global standards.
Govern the operating rhythm of the CX org including cadence reviews and data quality.
Own the EMEA Customer First Management System aligning KPIs, standards and cadences.
Drive cross-functional handoffs between Sales, Renewals, Support, Services, and Customer Success.
Provide comprehensive Monthly and Quarterly Business Reviews for regional/global stakeholders.
Maintain documentation lifecycle including playbooks and standards.