EHR Clinical Delivery Coordinator

UPMC Ireland; Dublin; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

UPMC Ireland is seeking an EHR Clinical Delivery Coordinator (Entry level) to support the successful delivery of the Cúram EHR Programme. The role focuses on operational, governance, coordination, and administrative support across clinical workstreams, ensuring planning, tracking, communication, and progression of activities.

Reporting to the Clinical Stream Lead, you will coordinate workshops, manage trackers, and support governance, policy, and guideline activities.

Qualifications

• Diploma or equivalent certification in Business Administration, Healthcare Management, Project Administration, Health Informatics, or related discipline.
• Experience in programme coordination, project support, administrative, governance, or healthcare management role.
• Experience coordinating meetings, actions, documentation, and stakeholder engagement activities.
• Strong organisational and administrative skills with excellent attention to detail.
• Strong written and verbal communication skills.
• Excellent interpersonal and stakeholder management skills.
• Experience using Microsoft Office applications including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate workshops and maintain programme trackers across multiple clinical workstreams.
• Support governance processes, action follow-up, and escalation of risks, issues, and dependencies.
• Coordinate Policy, Procedure and Guideline (PPG) activities and support iTopics progression.
• Provide ongoing operational, governance, and administrative support to Clinical Team Leads and SMAs.
• Ensure timely communication and effective stakeholder engagement across the programme.

Skills

Communication skills

Organisational skills

Stakeholder management

Administrative excellence

Attention to detail

Multitasking

Education

Diploma or equivalent in Business Administration / Healthcare Administration

Tools

Teams

Outlook

Word

Excel

PowerPoint

SharePoint

Job description

EHR Clinical Delivery Coordinator (Entry level)

Location: Swift Square One

Job type: Specified Purpose

Overview of role

The Clinical Delivery Coordinator will support the successful delivery of the Cúram Electronic Health Record (EHR) Programme across UPMC Ireland. Reporting to the Clinical Stream Lead, the role will provide dedicated operational, governance, coordination, and administrative support across multiple clinical workstreams, ensuring programme activities are effectively planned, tracked, communicated, and progressed. As the programme progresses through design, build, testing, organisational readiness, implementation, Go-Live, and stabilisation phases, the Clinical Delivery Coordinator will act as a central coordination resource supporting Clinical Team Leads, Subject Matter Advisors (SMAs), programme stakeholders, and operational teams. The role will be responsible for coordinating workshops, maintaining programme trackers, supporting governance processes, managing follow-up actions, coordinating Policy, Procedure and Guideline (PPG) activities, supporting iTopics progression, and ensuring timely communication and escalation of risks, issues, and dependencies. This is an excellent opportunity for an organised and motivated individual with strong coordination, administration, communication, and stakeholder management skills to contribute to one of the largest digital transformation programmes within UPMC Ireland.

Primary Duties and Responsibilities

The Clinical Delivery Coordinator will act as a central coordination function supporting all Clinical Team Leads and workstreams within the Cúram EHR Programme. The role will strengthen governance, improve visibility and accountability, reduce administrative burden, and ensure programme activities are proactively coordinated and progressed. By providing consistent operational support across the Clinical Stream, the role will enable Clinical Team Leads and senior clinical leadership to focus on strategic programme delivery, clinical transformation, organisational readiness, and successful implementation of MEDITECH Expanse across UPMC Ireland.

Qualifications & Experience

Required Qualifications

• Diploma, or equivalent certification in Business Administration, Healthcare Management, Project Administration, Health Informatics, or a related discipline.
• Experience in a programme coordination, project support, administrative, governance, or healthcare management role.
• Experience coordinating meetings, actions, documentation, and stakeholder engagement activities.
• Strong organisational and administrative skills with excellent attention to detail.
• Strong written and verbal communication skills.
• Excellent interpersonal and stakeholder management skills.
• Experience using Microsoft Office applications including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint.
• Ability to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience supporting healthcare, digital transformation, EHR, or change programmes.
• Knowledge of MEDITECH Expanse or other Electronic Health Record systems.
• Experience working within healthcare operational or clinical environments.
• Experience with project management methodologies and governance frameworks.
• Experience using programme delivery tools such as Wrike, Jira, MS Project, or equivalent platforms.
• Knowledge of organisational readiness, change management, and implementation methodologies.
• Experience supporting governance forums, workshops, and stakeholder engagement activities.
• Familiarity with healthcare policies, procedures, and regulatory requirements.

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.

EqualOpportunity Statement and Benefits

UPMC is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environmentfor all employees.

Benefits

• Fully paid maternity and paternity leave for new parents.
• Competitive PensionPlan, company funded Death in Service Benefit x 3 times.
• Critical Illness coverfor all employees up to the age of 66.

Performance and Recognition

• Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme.

Work-Life Balance

• Enhanced annual leave up to a maximum of 27 days.
• Flexibleworking opportunities to support you to work around external familycommitments.

Developmentand Career Opportunities

• Opportunities for each employee to reachtheir career goals through continued learning and/or advancement.

AboutUPMC

UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that’s close to home.Headquartered in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and education.UPMCexpands its expertise globally, bringing world-class care acrosscontinents through its UPMC Internationaldivision — an owned and operatednetwork of hospitals and ambulatory care centres in Italy, IrelandandCroatia. UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicineand others tomore people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork andMayo. UPMC has also established a nationwide Concussion Network. UPMC'sGlobal Technology Operation Centre is based in Kilkenny.