Dynamics 365 Finance Systems Lead

EirGrid Group; Dublin; On-site; EUR 95,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Job summary

EirGrid Group is seeking a Finance IT Systems Manager to lead governance and development of the Finance D365 F&O environment. You will partner with Finance and IT to ensure system stability, regulatory reporting, and controlled upgrades.

You will manage internal and external teams, drive continuous improvement, and own access controls, risk governance, and incident response. A strong background in ITIL, DevOps, and Azure services is essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Finance/Accounting (or equivalent experience).
• 8+ years in enterprise application management, including 5+ years with Microsoft Dynamics 365 F&O.
• Demonstrated ownership of a regulated financial/settlement/billing platform (energy, utilities, telco, or financial services).
• Solid experience with Azure services (AD/Entra ID, Azure DevOps, APIM/Logic Apps/Functions, Key Vault), integration patterns (ESB/iPaaS, REST, messaging), and data (SQL, data lake/warehouse, ETL).
• Proven track record of ITIL service management and SDLC/DevOps (CI/CD, automated testing, environment strategy).
• Experience in audit, SOX-like controls, financial reconciliations, and regulatory interactions.
• Vendor and SI delivery management; budget ownership and commercial acumen.

Responsibilities

• Be the operational service owner and primary management contact for the D365 F&O service provided to the Finance business.
• Manage the process to triage, prioritise, assign and progress to closure of all D365 incidents and service requests, ensuring every item has an appropriate priority, owner, next action and audit trail.
• Coordinate the resolution of IT operational issues across IT Finance Support, Finance, third‑party support partners, Microsoft, and internal Technology teams.
• Lead or coordinate major and high‑priority incident calls, business communications, workarounds, recovery activity, post‑incident reviews, and preventive actions.
• Ensure workflow, batch, integration, access, and reporting issues are progressed in line with business impact and critical Finance timelines.
• Maintain operational runbooks, support procedures, known‑error information, and clear escalation routes.
• Govern D365 changes and releases, including Standard and Normal Changes, One Version upgrades, testing, deployment, rollback and hyper care, ensuring technical readiness, business acceptance, and minimal disruption to Finance operations.
• Plan and coordinate D365 One Version upgrades across Build, FAT, UAT, defect remediation, Production deployment, and Hypercare.

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or Finance/Accounting

Tools

Azure DevOps

Logic Apps

Key Vault

SQL

Job description

EirGrid Group is seeking a Finance IT Systems Manager to lead governance and development of the Finance D365 F&O environment. You will partner with Finance and IT to ensure system stability, regulatory reporting, and controlled upgrades.

You will manage internal and external teams, drive continuous improvement, and own access controls, risk governance, and incident response. A strong background in ITIL, DevOps, and Azure services is essential.