Director of AI Cloud Support & Customer Success

Crusoe; Dublin; On-site; EUR 150,000 - 210,000; Full time

Benefits offered by this job

Pension contributions

Private health and dental insurance

Income protection

Life assurance

Job summary

Crusoe is seeking a Director of Customer Support to scale our global support organization and drive Crusoe Cloud adoption. You will lead a high-performing team, partner with engineering, SRE, product, and operations to improve reliability and customer outcomes.

This role requires a strategic, hands-on leader with 8–10+ years in customer support/operations, experience in cloud or AI environments, and a track record of building scalable support programs for enterprise customers.

Qualifications

• 8–10+ years in customer support/operations leadership.
• Experience in cloud, infrastructure or AI environments.
• Ability to build and lead global support processes.
• Strong cross-functional collaboration with engineering and product.

Responsibilities

• Lead and scale Crusoe's global Customer Support org.
• Develop account playbooks to drive Crusoe Cloud adoption.
• Mentor teams across networking, AI/ML workloads, and infrastructure.
• Collaborate with engineering, SRE, product and operations to improve reliability.

Skills

Leadership

Customer operations

Cloud infrastructure

Strategy

Education

Bachelor's degree or equivalent

Tools

Linux

Containerization

Distributed systems

Job description

Crusoe is seeking a Director of Customer Support to scale our global support organization and drive Crusoe Cloud adoption. You will lead a high-performing team, partner with engineering, SRE, product, and operations to improve reliability and customer outcomes.

This role requires a strategic, hands-on leader with 8–10+ years in customer support/operations, experience in cloud or AI environments, and a track record of building scalable support programs for enterprise customers.