Depot Supervisor Waterford (Permanent)

Jones Oil (Certa Ireland); Waterford; In loco; EUR 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Certa Ireland is recruiting a Depot Supervisor to lead the depot team, ensure safe operations and deliver excellent service to customers in Waterford. You will manage deliveries, driver liaison, credit control and depot health and safety compliance.

The role focuses on staff leadership, training, operational efficiency, and driving sales growth while maintaining strict health and safety standards. A proactive, hands‑on supervisor is essential for success.

Competenze

• Proven experience in a Retail Management or similar role.
• Experience in team supervision, sales, customer service, health & safety.
• Commercial acumen, identifying sales opportunities, driving volume and margin KPIs.
• Strong analysis, planning and organising skills.
• Ability to operate basic business / Retail software programs.

Mansioni

• Lead depot team and ensure health, safety and security.
• Recruit, onboard and train new staff and allocate tasks.
• Optimise sales and build customer relationships.
• Manage debtor risk and budget; promote Budget Plan.
• Oversee stock records and depot operations.

Conoscenze

Retail management

Team supervision

Sales

Customer service

Health & safety

Commercial acumen

Analytics

Planning & organising

Retail software

Communication

People leadership

Decision making

Customer-focused

Fuel industry knowledge

Descrizione del lavoro

Brief Description

Certa Ireland is a wholly owned subsidiary of DCC plc and is part of the Energy Division of the Group. We were born out of the combination of successful Irish energy brands. We are one of the country’s leading home heating oil, commercial fuel, and agricultural diesel suppliers, in addition to other business divisions including retail forecourts, fuel card services and lubricants. In recent years Certa Ireland has grown with the acquisition of Campus Oil, Jones Oil, two lubricant businesses, and the establishment of the Certa forecourt network. What unites each of these brands is a powerful entrepreneurial spirit, a culture of high performance and agility and is underpinned by exceptionally strong customer service.

Brief Description

Certa Ireland is a wholly owned subsidiary of DCC plc and is part of the Energy Division of the Group. We were born out of the combination of successful Irish energy brands. We are one of the country’s leading home heating oil, commercial fuel, and agricultural diesel suppliers, in addition to other business divisions including retail forecourts, fuel card services and lubricants. In recent years Certa Ireland has grown with the acquisition of Campus Oil, Jones Oil, two lubricant businesses, and the establishment of the Certa forecourt network. What unites each of these brands is a powerful entrepreneurial spirit, a culture of high performance and agility and is underpinned by exceptionally strong customer service.

DCC plc is one of Ireland’s most successful organisations, operating in various sectors including Energy, Technology and Healthcare. With annual sales of over €18 billion, and operations in 21 countries spanned over 3 continents, DCC employs more than 15,400 people around the globe. Being a part of our parent company means that while we retain the agility and local resonance of a smaller organisation, we also benefit from the strength and scale of our parent company.

Main Purpose Of The Role

The Depot Supervisor is responsible for leading and managing the depot team to deliver excellent sales and service to customers. They oversee all day-to-day depot operations, including delivery, driver liaison and credit control. A key focus for the Acting Depot Supervisor is to ensure that the depot team understand and fully comply with all health and safety policies.

Key Accountabilities: Health, Safety & Security

• Ensure depot staff work in a safe and secure environment that protects employees and customers.
• Conduct Depot Induction and refresher training for all team members including part time and temporary staff.
• Ensure all depot team members adhere to all health & safety, operational and security policies and procedures.
• Identify and bring to the attention of management any deficiencies in safety or security and make recommendations for improvement where appropriate.

Key Accountabilities: People Management

• Leadership and motivation of the depot team to deliver optimum performance.
• Foster a highly engaged culture where staff feel appreciated for their efforts and are comfortable to raise ideas or concerns.
• Recruit, selecting, on‑board, and train new recruits.
• Organise all depot operations, allocate responsibilities and supervise for completion.
• Provide team evaluation, mentoring and training to improve skills, address issues and plan personal and professional development of depot team.

Key Accountabilities: Sales Delivery

• Optimise sales through establishing customer rapport and identifying current and future customer requirements.
• Maximise cross sales and bulk sales opportunities from yard sales.
• Ensure calls are managed to deliver a great customer experience and grow sales.
• Engage with both the large commercial and small commercial teams on opportunities identified.
• Analyse sales trends, prepare forecasts and drive cross sales across the depot to deliver target.
• Provide excellent customer service and resolve escalated complaints.

Key Accountabilities: Financial & Debtor Management

• Proactively manage the depot customer base to minimise bad debts.
• Establish strong working relationship with Credit Control.
• Identify risk from the debtor’s list and actively address.
• Encourage domestic delivery customers to opt in to a Budget Plan account or pay by COD.
• Manage depot budget for maximum efficiency.
• Maintain clear and accurate records.

Key Accountabilities: Depot Operations

• Track and maintain adequate stock levels at all times and ensure stock records are kept up to date.
• Ensure that all yard fuel dispensing equipment is kept clean and in good working order for customers.
• Work hand in hand with the Drivers to ensure smooth running of depot deliveries.
• Monitor Drivers End of Day activities to ensure all procedures are followed.
• Ensure depot stocks are reconciled on daily basis.
• Investigate discrepancies and advise senior management of any issues.

Knowledge, Skills & Experience

Business Knowledge

• Proven experience in a Retail Management or similar role.
• Experience in some or all the following: team supervision, sales, customer service, health & safety.
• Commercial acumen, identifying sales opportunities, driving volume and margin KPIs.
• Strong analysis, planning and organising skills.
• Ability to operate basic business / Retail software programs.

Functional / Technical Skills

• Excellent communication and interpersonal skills
• Strong people leader who enjoys motivating and developing people
• Decisive problem solver with sound judgement
• Customer focused
• Knowledge of the fuel industry an advantage, but not essential.

Personal Attributes / Competencies

• Resilient and capable of working well under pressure.
• Committed, enthusiastic and energetic.
• A strong relationship builder.
• A highly motivated self-starter.
• Detail-oriented, focused on accuracy and getting it right first time.

Our Values

Safety First

Our priority on safety has always been the foundation of our sustained success in business. We always prioritise the safety of our employees, contractors, customers and any others who may be affected by our business activities. This is why we continuously look for ways to improve our culture, systems, and our processes around safe practices.

Bold & Courageous

We embrace challenges with the determination to succeed. We push our boundaries and challenge the status quo. Every day we strive to understand the limits of “what’s possible?” and “why not?”. Both as individuals and as a collective, we strive to find innovative solutions to problems for our shared future and achieve our goal of becoming Ireland’s most loved, most efficient and most profitable energy brand.

One Team

We are one team and work with a shared vision; which is to always do the right thing for our customers, our businesses and our people. Internally, we operate without silos, and we say what we feel, we’re always respectful, honest and empathetic to different views and opinions, embracing diversity and nurturing inclusivity. We’re problem solvers who are never afraid to take the initiative and personal ownership of the part that we play. Our one-team culture means that we’re stronger together and are capable of accomplishing great things.

Irrepressible Performance

We at Certa share a collective entrepreneurial spirit, an agile approach to solving problems, a passion for accuracy, a dedicated work ethic and an unwavering commitment in serving our customers. Performance is at the heart of what we do and it makes us continuously seek new ways to improve what we do. Our pursuit of excellence demands that each one of us bring a consistently strong performance to their work every day, thus ensuring the long‑term success and growth of our business.

Customer Obsessed

We take pride in defying expectations. We keep on our toes and come up with fresh ways to do things in response to changing customer requirements. Our increased focus on being customer‑centric across the organisation drives us to deliver the best‑in‑class experiences to our customers. This is what helps us build enduring and lasting relationships based on trust, value and respect. Our shared belief in environmental citizenship and our philosophy of small steps over time equals big strides, helps us build an energy‑efficient future for our customers and for our planet.