Customs Broker

Expeditors; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Expeditors in Ireland is seeking a Customs Coordinator to manage the clearance of freight documentation with Irish and international authorities. You will guide customers on customs regulation requirements in origin and destination countries and ensure compliance across the network.

The role involves daily interaction with customs authorities and reviewing policies, delivering excellent service to assigned accounts.

Qualifications

• 1–2 years experience in customs brokerage or relevant education.
• Excellent knowledge of Irish customs procedures & systems.
• Effective interpersonal skills and ability to relate to customers and colleagues.
• Proficiency with Word, Excel, Windows and email software.

Responsibilities

• Coordinate customs clearance documentation for the customer base.
• Deal with the customs authority on a daily basis.
• Deliver excellent customer service to all customers.
• Be the specialist for all customs compliance issues and resolve issues with customers.
• Review policies, procedures and controls and keep them updated.
• Ensure regulations are in place for all customers/business and identify improvements.
• Utilise Expeditors Network for a uniform regional approach and best practices.
• Support assigned key accounts to meet their needs.
• Keep up to date with new customs regulations and implement changes.

Skills

Irish customs procedures

Interpersonal skills

Customer service

Tools

Microsoft Word

Excel

Windows

Email

PC-based software

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Scope of Position:

To coordinate the clearance of freight documentation through the relevant customs authorities. Working with our customers to guide and advise on customs regulation requirements both in the origin and destination countries.

Shift patterns may apply for this role

Major Duties and Responsibilities:

• Coordinate the process customs clearance documentation for our customer base
• Deal with the customs authority on a daily basis.
• Deliver an excellent customer service to all customers.
• Be the specialist for all customs compliance issues. Assist in resolving all issues with the customer.
• Assist in the review of all policies, procedures and controls put in place.
• Ensure the relevant regulations are in place for all customers/business.
• Identify Improvement Opportunities, Risks or IT Solutions which ensures the advancement of compliance and installs control.
• Develop & Utilise the Expeditors Network to ensure a uniformed approach throughout the region and exchange best practices.
• Work on assigned key account customers to ensure their needs are met
• Continue to develop knowledge on customs requirements, ensuring new regulations are understood and implemented where required
• Ensure Duty/VAT is processed correctly & collected as requiredEnsure any queries/refunds are followed up and resolved immediately
• Review, update & Retain all DLSOP’s. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost saving solutions & options.
• Complete daily, weekly audits on the all enteries
• Ensure you keep up to date on the latest Customs Regulations updates & changes.
• Develop and issue the training of new staff within the dept. Update all current staff with changes & updates.

Qualifications

Experience and Education:

• 1 - 2 years experience within the Customs brokerage Industry or relevant education essential
• Excellent knowledge of Irish customs procedures & systems
• Effective interpersonal skills.
• Ability to relate to customers and internal employees at all levels
• Previous experience with Word, Excel, Windows, Email, various PC based software