Customer Success Manager - Quality

Veeva; Dublin; On-site; EUR 75,000 - 130,000; Full time

Job summary

Veeva is seeking a Customer Success Manager in Dublin to ensure the success of customers using Veeva’s Quality products. The ideal candidate will excel in a customer-facing role and foster strong relationships with key stakeholders.

This role involves collaboration across functions to enhance the customer experience, along with an emphasis on building lasting partnerships. A competitive compensation package is offered, adjusted based on qualifications and experience.

Qualifications

• Proven ability to build trusted relationships with key stakeholders.
• Experience in quality products and customer success environments.

Responsibilities

• Ensure customers’ success with Veeva’s Quality products.
• Foster collaboration among teams and customers.
• Proactively engage to highlight value.

Skills

Strong communication skills

Customer-facing experience

Collaboration

Job description

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

We're seeking a driven Quality expert who thrives in a customer‑facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross‑functional environment to improve the overall customer experience.

Compensation

• Total compensation: 75,000 - 130,000 EUR
• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

Equal Opportunity Statement

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

Accommodation Statement

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].