Customer Success Manager

LearnUpon; Ireland; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Employer Contributed Pension

Private health insurance

25 days annual leave + wellness day

Flexible Working Arrangements

Structured learning environment

Job summary

LearnUpon is seeking a Customer Success Manager to partner with enterprise customers, driving adoption, measurable success, and long-term value. You will align LearnUpon solutions with objectives to drive retention, renewals, and strategic expansion across global accounts.

Key responsibilities include portfolio management, structured success planning, and proactive renewal/expansion activities, with emphasis on consultative guidance and leveraging AI tools to improve efficiencies.

Qualifications

• Proven experience managing book of business within a SaaS environment.
• Strong ownership and curiosity mindset with ability to guide enterprise clients toward goals.
• Excellent consultative, success planning, and business review presentation skills.
• Experience using AI tools to streamline tasks and improve efficiencies.

Responsibilities

• Portfolio Management: Own a portfolio of Enterprise customers and ensure defined outcomes and value realization.
• Success Planning: Develop deep understanding of customer objectives and align LearnUpon solutions to trackable success metrics.
• Retention & Expansion: Position customers for renewals and expansion through value demonstration and proactive planning.
• Renewal Management: Oversee end-to-end renewal process for assigned accounts.
• Consultative Guidance: Act as trusted advisor to guide customers toward improved outcomes.
• Leverage AI tools to streamline tasks and improve efficiencies across accounts.

Skills

SaaS management

Customer growth

Retention mindset

Consultative guidance

AI tool experience

Tools

APIs

Integrations

SSO

Job description

• As a Customer Success Manager, you will partner with our enterprise customers to drive adoption, deliver measurable success, and secure long-term value. Acting as a trusted advisor, you will combine consultative engagement with structured success planning to ensure your portfolio achieves meaningful business outcomes
• In this role, you will lead with curiosity and ownership, aligning LearnUpon’s solutions with customer objectives to drive retention, manage renewal readiness, and identify strategic expansion opportunities. Your work will directly impact LearnUpon’s ability to grow, support, and retain our most critical global accounts
• Portfolio Management: Own a portfolio of Enterprise customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon
• Success Planning: Develop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics. Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations
• Retention & Expansion: Ensure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning
• Renewal Management: managing the end-to-end renewal process for your assigned accounts/customers
• Consultative Guidance: Act as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes and navigate change
• Experience using AI tools to streamline tasks and improve efficiencies

Benefits

• Work in a fun and supportive environment with regular team events
• Excellent career progression – take LearnUpon where you think it can go
• Structured learning environment
• Employer Contributed Pension
• Private health insurance
• 25 days annual leave + 1 annual company wellness day off
• Flexible Working Arrangements

Proven experience managing book of business within a SaaS environment, with a strong track record of driving software adoption, retention, and customer growthStrong ownership and curiosity mindset with the ability to navigate change and guide enterprise clients toward business goalsExcellent consultative, success planning, and business review presentation skills

Experience using AI tools to streamline tasks and improve efficienciesExperience in eLearning, EdTech, or Learning Management Systems (LMS)Familiarity with APIs, integrations, or Single Sign-On (SSO)Experience working cross-functionally in a scaled SaaS environment