Customer Success Enablement Manager, EMEA

Okta; Dublin; Hybrid; EUR 56,000 - 77,000; Full time

Job summary

Okta in Dublin, Ireland, is seeking an Associate EMEA Enablement Manager to champion CSM enablement across EMEA. You will partner with product, learning, and content teams to design and deliver enablement programs, tailoring them to diverse audiences and ensuring measurable impact for retention and growth.

The role requires initiative, strong communication, and the ability to operate in a fast-paced, matrixed environment across multiple time zones. Hybrid work setup in Ireland is available.

Qualifications

• Must show initiative with prior examples or clear ideas for the role.
• Strong communication and executive presence across diverse teams.
• Experience collaborating with cross-functional stakeholders in a matrixed environment.

Responsibilities

• Identify EMEA CSM readiness needs and communicate them effectively.
• Understand CSM day-to-day to ideate and deliver enablement programs.
• Equip EMEA CSM teams with product knowledge, processes and tools.
• Use data to measure impact and inform future initiatives.
• Design, create, and deliver enablement programs with cross-functional partners.
• Engage with EMEA leadership to validate requirements and results.
• Coordinate localization and delivery of training content produced by global teams.

Skills

Initiative

Communication skills

Stakeholder management

Team collaboration

Job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

We are looking for a self-motivated Associate EMEA Enablement Manager to join Okta's Post Sales Enablement team, based in Dublin, Ireland. In this role, you will become the dedicated enablement advocate for our Customer Success Manager (CSM) organization across EMEA. This is a new role that will allow the right candidate to build Okta's first CSM-focused enablement motion in EMEA. The ideal candidate has a proven track record of designing and delivering enablement programs across diverse, multi-cultural audiences, and will ensure that the needs of EMEA learners meaningfully shape global enablement program design. The Associate Enablement Manager will collaborate across cross-functional teams including other enablement managers, product teams, learning and development team and content development, and will participate in day-to-day CSM Enablement activities including program prioritization and fielding requests from the EMEA CSM organization. This role will have strong global support from content creators, curriculum developers, and learning infrastructure teams.

Responsibilities

• Successfully identify and communicate the EMEA CSM organization's technical and role readiness needs

• Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership
• Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier
• Equip Okta's EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth
• Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs
• Partner with other enablement team members in designing, creating, and delivering enablement programs
• Continuously engage with EMEA CSM leadership to validate and collaborate on requirements and program results
• Proactively seek input and content from CSM teams to aid in the curation of enablement programs
• Lead discovery sessions with business leaders to build and refine requirements
• Coordinate the localization and delivery of training, communications, and tooling produced by the global enablement team for EMEA CSM audiences

Requirements

• The single most important characteristic we are looking for is initiative - be prepared to share previous examples or articulate suggestions for what you might bring to this role

• Charismatic, great presence, deep empathy, and sharp on the product
• Ability to understand, work with, and present to a technical audience
• Ability to deliver results in a fast-moving, highly matrixed environment
• Deep understanding of customer success and enablement strategies
• Demonstrable communication skills- specifically strong presentation skills and executive presence
• Understanding of cultural and business nuances across the EMEA region, particularly across European markets
• A team player- able to collaborate in an international, virtual team and coordinate the appropriate resources to meet varying partner requirements
• Excellent verbal and written communication skills

Desired Skills and Experience

• 5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams

• Industry and product knowledge is a plus
• Strong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skills
• Ability to work independently, multi-task effectively, and thrive in a fast-paced, dynamic, global environment
• Strong interpersonal skills and ability to build positive relationships across multiple teams and time zones
• Comfortable with occasional travel across the EMEA region

#LI-Hybrid

(P25695_3518898)

Below is the annual salary range for candidates located in Ireland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/irl.

The annual base salary range for this position for candidates located in Ireland is between:

€56.000—€77.000 EUR

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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