Customer Solutions Engineer Manager, Compute, Google Cloud

Google LLC; Dublin; On-site; EUR 144,000 - 147,000; Full time

Benefits offered by this job

Equity

Bonus target

Benefits

Job summary

Google LLC in Dublin, Ireland seeks a Customer Solutions Engineer Manager, Compute, Google Cloud to lead a global 24x7 AI Infrastructure support team. You will own escalations, drive operational excellence, and partner with product and engineering to align customer needs with product direction.

The role requires strong leadership, hands-on cloud and AI deployments experience, and willingness to work non-standard hours to support customers globally.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 8 years of experience in support engineering, software development, professional services, or related areas.
• 2 years experience managing a technical team in cloud or customer-facing role.
• Experience with hardware and software support and AI/ML data center deployments.
• Experience reading, reviewing, and writing code in C++, Java, Python, or Go.

Responsibilities

• Lead a team of Support Engineers delivering technical support for AI Infra products.
• Resolve high-profile escalations and improve customer experience.
• Develop vision and priorities and ensure high-quality customer experience.
• Partner with product management and engineering to translate customer needs into a better product.
• Be available for non-standard work hours, including weekends.

Skills

Team management

Cloud computing

Programming languages

Hardware/Software support

AI/ML data center deployments

Customer-facing experience

Education

Bachelor's degree in STEM

Tools

Linux/Unix

Kubernetes

Slurm

Job description

Customer Solutions Engineer Manager, Compute, Google Cloud

Google Dublin, Ireland

In most instances, this position requires in-person interviews as part of the hiring process.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 8 years of experience in support engineering, software development, professional services, product operations management, or other relevant areas.
• 2 years of experience managing a technical team in a cloud computing environment or customer-facing role.
• Experience with hardware and software support, and AI/ML data center deployments and architectural configurations.
• Experience reading, reviewing, and writing code in one or more general purpose programming languages (e.g., C++, Java, Python, Go, etc.).

Preferred qualifications:

• Experience working with large-scale distributed systems, and familiarity with common solutions, design patterns, or best practices.
• Experience working directly with AI/ML computing hardware, including GPUs or other accelerators.
• Experience with ML frameworks (e.g., TensorFlow, PyTorch), and understanding of the AI/ML training and inference lifecycle.
• Experience with Linux/Unix systems and expertise in debugging complex issues across the hardware/software boundary on enterprise-grade server infrastructure.
• Familiarity with containerization and orchestration technologies like Kubernetes or Slurm in an on-prem or cloud environment.
• Excellent troubleshooting, attention to detail, and communication skills.

About the job

Our Solutions Engineers for AI Infrastructure own complex customer issues and provide specialized support to other teams. In this role, you will be a part of a global team that provides 24x7 support to ensure customers can seamlessly deploy their AI and ML workloads on AI Infrastructure products.

When customers encounter deep technical issues, your job is to ensure we have the expertise, tools, and processes to resolve the issue. You will handle customer escalations by combining business acumen with technical skills. You will develop team members into highly skilled troubleshooting experts who can diagnose a wide variety of issues within the hardware and software boundary within minutes. You will lead operational excellence within the team with a focus on reliable execution. You will help drive business growth by recognizing and advocating for our customers challenges related to AI deployments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €144000 - €147000 (EUR) + 20% bonus target + equity + benefits

Learn more about benefits at Google .

• Lead a team of Support Engineers who deliver technical support across our AI Infrastructure products, focusing on managing customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
• Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their long term success.
• Develop the vision, goals, priorities and work alongside the team to accomplish them. Ensure high-quality customer experience and ongoing technical skill development.
• Partner with product management and engineering to translate customer needs into a better overall product. Recognize trends in customer feedback and elevate issues within Google.
• Be available for non-standard work hours or shifts which may include weekends as needed.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.