Customer Solution Engineer Specialist

KONE; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

21 days holiday + 8 bank holidays + 1–

volunteering day

Training and mentoring

GymFlex membership

Exclusive KONE discounts

Job summary

KONE in Ireland is seeking a CSE Solution Engineer to join our team. Provide technical expertise across the sales and delivery process, developing lift and escalator solutions that meet customer requirements while ensuring safety and compliance.

You'll collaborate with customers, consultants and internal teams, produce technical specs and AutoCAD layouts, conduct site surveys, and support a smooth handover to operations.

Qualifications

• Strong technical problem-solving skills with the ability to interpret customer requirements and develop practical engineering solutions.
• Excellent communication skills and confidence working with customers, contractors and internal stakeholders.
• Good IT skills, including Microsoft Office.
• Experience with AutoCAD and SAP would be advantageous.

Responsibilities

• Provide technical support to the Sales team by developing practical, cost-effective solutions for customers.
• Produce technical specifications, AutoCAD layouts, estimates and delivery schedules for customer projects.
• Conduct technical site surveys and assess project requirements to develop the most suitable solution.
• Act as the technical point of contact for customers, consultants, architects and contractors throughout the project lifecycle.
• Prepare and manage project drawings, material specifications and technical documentation.
• Coordinate with KONE supply teams and suppliers to ensure materials and project timelines are aligned.
• Support a smooth handover of projects to the Operations team for successful delivery.
• Ensure all proposed solutions comply with relevant legislation, safety standards and company procedures.

Tools

AutoCAD

SAP

Job description

At KONE, we're shaping the future of cities by making urban life safer, smarter and more sustainable. Every day, our people help millions of passengers move seamlessly through buildings across the world. If you're an engineering professional who enjoys solving technical challenges, working with customers and collaborating with cross-functional teams, we'd love to hear from you. We're looking for a CSE Solution Engineer to join our team in Ireland. In this role, you'll provide technical expertise throughout the sales and delivery process, developing innovative lift and escalator solutions that meet customer requirements while ensuring compliance with industry standards and KONE's high-quality expectations.

What you’ll be doing

Provide technical support to the Sales team by developing practical, cost-effective solutions for customers.

Produce technical specifications, AutoCAD layouts, estimates and delivery schedules for customer projects.

Conduct technical site surveys and assess project requirements to develop the most suitable solution.

Act as the technical point of contact for customers, consultants, architects and contractors throughout the project lifecycle.

Prepare and manage project drawings, material specifications and technical documentation.

Coordinate with KONE supply teams and suppliers to ensure materials and project timelines are aligned.

Support a smooth handover of projects to the Operations team for successful delivery.

Ensure all proposed solutions comply with relevant legislation, safety standards and company procedures.

What we're looking for

A qualification in Mechanical Engineering or another relevant engineering discipline

Previous experience in a technical engineering role, ideally within construction, building services or a related industry.

Strong technical problem-solving skills with the ability to interpret customer requirements and develop practical engineering solutions.

Excellent communication skills and confidence working with customers, contractors and internal stakeholders.

Good IT skills, including Microsoft Office.

Experience with AutoCAD and SAP would be advantageous.

Experience within the lift or escalator industry would be beneficial but is not essential.

What we offer:

• Competitive salary
• Annual bonus
• 21 days holiday + 8 bank holidays + 1 volunteering day
• Training and mentoring from experienced technical specialists.
• In addition, you’ll have access to a wide range of flexible benefits, including GymFlex membership, and exclusive KONE discounts – allowing you to tailor your package to suit your lifestyle.

Please note: this role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.