Customer Service Representative - Galway

Smyths Toys; Galway; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 33 days

Pension scheme

Life assurance

Employee assistance

In-store discount

Maternity/Paternity payments

Life-event gifts

Length of service awards

Job summary

Smyths Toys is recruiting for seasonal Customer Service Representatives to join our Head Office, Galway. If you have a passion for Customer Service and can hit the ground running, Smyths Toys could be for you!

Based at our Galway headquarters with over 200 staff, you will handle customer queries across phone and email, follow procedures, and work toward daily targets. 37.5 hours weekly, temporary fixed term with a competitive salary of €28,665 per year.

Qualifications

• Have previous customer service experience.
• Have great attention to detail.
• Possess previous admin experience - ideally working in a role where IT systems were used daily.
• Behave in a professional manner and communicate well.
• Be highly organised with knowledge of Microsoft Word and Excel.
• Be able to multitask.

Responsibilities

• Ensuring high-quality customer service across phone and email channels.
• Responding to customer queries in a timely manner according to procedures.
• Using product and system knowledge to resolve customer issues.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Providing administrative support as required.
• Adhering to data protection and confidentiality laws.
• Working toward daily performance targets as directed by management.
• Collaborating with the team to achieve high customer satisfaction.

Skills

Customer service

Attention to detail

Communication skills

Interpersonal skills

Organisation

Word processing

Excel

Multitasking

IT systems familiarity

Job description

Requisition ID26061-Posted28/09/2026-ROI-Galway-Head Office

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.

About the Role

We are currently recruiting for seasonal Customer Service Representatives to join our team at our Head Office, Galway. If you have a passion for Customer Service, are commercially aware and can hit the ground running, then Smyths Toys could be for you!

Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate 300+ physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country.

• Initial Contract Type: Full time-Temporary Fixed Term
• 37.5 hours per week
• Shifts patterns available: Saturday - Wednesday, Wednesday - Sunday, Monday - Friday
• Salary: €28,665 per year

Responsibilities:

• Ensuring that our customers are provided with a high quality level of customer service over a range of communication channels, but primarily across phone and email channels
• Responding to customer queries in a timely manner, and in accordance with company procedures
• Using your product and system knowledge to solve problems for customers
• Maintaining a positive, empathetic, and professional attitude toward customers always
• Providing administrative support as and when required
• Adhering strictly to data protection and confidentiality laws
• Working towards daily performance targets as outlined by the Management Team
• Working as part of a team to achieve high customer service satisfaction

The ideal candidates will:

• Have previous customer service experience
• Have great attention to detail
• Possess previous admin experience - ideally working in a role where IT systems were used daily
• Behave in a professional manner
• Possess excellent communication and interpersonal skills
• Be highly organised with a good knowledge of Microsoft Word and Excel
• Have the ability to multitask
• An attractive competitive salary and bonus package
• A benefits package inclusive of:
  • 33 Days Annual Leave (inclusive of public holidays)
  • Defined Contribution Pension Scheme
  • Life Assurance Cover
  • Employee Assistance Programme
  • In-store discount
  • Company Maternity and Paternity Payments
  • Special Life-Event Gifts
  • Length of Service Awards

Smyths Toys is an Equal Opportunities Employer