Customer Service & Orders Coordinator — Flexible Working

Smurfit Kappa Group; Ireland; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Cycle to Work

Training & Development

Employee Assistance

Flexible working

Disability Confident Employer

Job summary

Smurfit Westrock in Ireland is seeking a proactive Customer Services Support to join our team. You will manage day-to-day communications, order processing, and follow up with customers to ensure timely responses.

You will collaborate with internal departments, support new business development, and assist senior account managers. You will join a global leader in sustainable packaging and help deliver exceptional service while upholding our commitment to safety and diversity.

Qualifications

• Experience in customer services and account handling.
• Ability to manage multiple customer requests and follow-ups.
• Strong communication and organisation skills.

Responsibilities

• Handle day-to-day customer communications and orders.
• Create specifications, process orders, and respond to inquiries.
• Coordinate with internal departments and tail accounts to review requirements.
• Support New Business Development by organising samples and documents.
• Back up Sales Office and Key Account Manager as needed.

Skills

Customer service

Communication

Organisation

Teamwork

Job description

Smurfit Westrock in Ireland is seeking a proactive Customer Services Support to join our team. You will manage day-to-day communications, order processing, and follow up with customers to ensure timely responses.

You will collaborate with internal departments, support new business development, and assist senior account managers. You will join a global leader in sustainable packaging and help deliver exceptional service while upholding our commitment to safety and diversity.