Customer Service Co-Ordinator

Smurfit Kappa Group; Ireland; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Cycle to Work

Training & Development

Employee Assistance

Flexible working

Disability Confident Employer

Job summary

Smurfit Westrock in Ireland is seeking a proactive Customer Services Support to join our team. You will manage day-to-day communications, order processing, and follow up with customers to ensure timely responses.

You will collaborate with internal departments, support new business development, and assist senior account managers. You will join a global leader in sustainable packaging and help deliver exceptional service while upholding our commitment to safety and diversity.

Qualifications

• Experience in customer services and account handling.
• Ability to manage multiple customer requests and follow-ups.
• Strong communication and organisation skills.

Responsibilities

• Handle day-to-day customer communications and orders.
• Create specifications, process orders, and respond to inquiries.
• Coordinate with internal departments and tail accounts to review requirements.
• Support New Business Development by organising samples and documents.
• Back up Sales Office and Key Account Manager as needed.

Skills

Customer service

Communication

Organisation

Teamwork

Job description

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

Managing the day-to-day communications / activities / requests / follow up with customers:

*Customer Services Support

• Spec creation
• Order processing
• Customer interactions / communication / follow up
• Supporting a timely response to our customer requests
• Follow up with internal departments on customer requests
• Direct contact with tail accounts to review their requirements

*Assist CSM Network with New Business Development

• Customer Samples – Organisation from designer to shipment
• Organisation & supply of time critical documents to prospects
• Processing of enquiries and passing to commercial.

*Additional contact point for internal SKI CSM network*Supporting sales office as needed.

• POD Management
• Origination Tracking & Recharging

Back up to Sales Office / Internal Key Account Manager

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.