Customer Service Coordinator Germany - 12 Month Fixed Term Contract

Teleflex; Leinster; Presencial; EUR 35 000 - 48 000; Tempo integral

Resumo da oferta

Teleflex Incorporated in Ireland is seeking a dedicated Customer Service specialist fluent in German and English to manage day-to-day order processing and customer interactions.

You will handle calls, manage queries and complaints, coordinate with warehouses, monitor delivery performance, and support pricing and invoicing processes while maintaining accuracy and professionalism. Training is provided.

Qualificações

• Fluency in German and English is required.
• Customer Service experience preferred; full training provided.
• Relevant third-level qualification preferred.
• High accuracy and attention to detail.
• Strong problem-solving and communication skills.
• Proficient with Microsoft Office; CRM and SAP advantageous.

Responsabilidades

• Handle calls and manage queries and complaints.
• Liaise with warehouse and monitor delivery performance.
• Backorder management and pricing queries.
• Provide product availability, stock information, and delivery details.
• Process returns, credits and debits on time.
• Support invoicing and Accounts Receivable queries.

Conhecimentos

German language

English language

Customer service

Communication

CRM / MS Office

SAP knowledge

Formação académica

Third level qualification preferred

Ferramentas

CRM system

SAP

Descrição da oferta de emprego

Expected Travel: None

Requisition ID: 14596

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

To manage the day-to-day Customer Service activities including process of orders.

Principal Responsibilities

• Call handling.
• Query and complaint management.
• Liaison with warehouse / monitor delivery performance.
• Backorder management.
• Sales support.
• Liaison with Accounts Receivable.
• Price management and control.
• Customer master data maintenance.
• Recall support.
• Ensure customer orders are processed on time and accurately.
• Ensure customer calls are handled in a timely and professional manner.
• Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.
• Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.
• Ensure all returns, credits and debits are processed on time and in line with existing procedures.
• Support pricing queries and the invoicing process as needed.

Education / Experience Requirements

• Fluency in German and English required
• Customer Service experience preferred but not essential – Full Training is provided.
• Relevant 3rd level qualification preferred
• High level of accuracy
• Strong attention to detail
• Good computer skills; knowledge of Microsoft Office tools, CRM and SAP an advantage – full training is provided.
• Excellent communication skills
• Professional telephone manner
• Strong service orientation
• Ability to build strong relationships with customers and internal colleagues
• Self-Starter / ‘Can Do’ approach
• Time management & organisational skills
• Goal-oriented

Specialized Skills / Other Requirements

• Approachable and enthusiastic
• Flexible and adaptable
• Engaging and relating
• Able to work on own initiative and as a team player
• Good organizational skills with cultural awareness and sensitivity
• Good judgment and problem-solving skills

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

If you require accommodation and support to apply for a position, please contact us at [e-mail].

Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.

Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

© 2026 Teleflex Incorporated. All rights reserved.