Customer Service Associate - Weekends (20hrs)

Greystar Worldwide, LLC; Dublin; On-site; EUR 14,000 - 18,000; Part time

Benefits offered by this job

On-site bonus programs

Job summary

Greystar is seeking a part-time, on-site role in Dublin to manage day-to-day property operations, marketing support, and tenancy administration, aiming to maximize occupancy and resident satisfaction.

The position offers a base salary starting at €16,000 per year (20 hours per week) with potential on-site bonuses, and opportunities to engage in community events and leasing activities.

Qualifications

• Excellent customer service experience in a customer-facing role.
• Strong team player with relationship-building and influencing skills.
• Ability to act autonomously and take decisions.
• Fluent English verbal and written communication.
• Excellent organisational skills and multi-tasking.
• Numerical skills to complete activities.
• Self- and culturally aware with adaptable communication skills.
• Flexible and adaptable to changing environment.

Responsibilities

• Deliver exceptional resident living as part of a team.
• Provide front-of-house service and respond to queries.
• Maintain maintenance logs and update databases.
• Support events, activities and university relationships.
• Handle rent-related tasks and tenancy extensions.
• Assist with on-site safety and compliance requirements.

Skills

Customer service

Team player

Autonomous

English fluent

Organisational skills

Numerical skills

Relationship building

Adaptability

Stakeholder management

Education

General education

Tools

MS Office

Booking systems

Databases

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

The annual base salary for this role starts from €16000 on a part-time (20 hours per week) basis. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

JOB DESCRIPTION

Key RoleResponsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the Community
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Assists with summer Community preparations, including move-in and move-out processes.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Promote tenancy extensions and other revenue streams such as vending
• Raise purchase orders in accordance with procedures
• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Look to maximise efficiency of utilities.

Key Relationships

• Onsite Team Members.

Knowledge & Qualifications

• Good level of general education
• Proficient in the use of Microsoft office packages including Word,Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)

Experience & Skills

Essential

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills
• Excellent organisation skills with the ability to multi task and prioritise
• Numerical skills necessary to complete the above activities
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.

Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [e-mail]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].