Customer Service Assistant - Stillorgan

BOYLE Sports; Dublin; On-site; EUR 21,000 - 25,000; Full time

Job summary

BoyleSports seeks a Customer Service Assistant to deliver an outstanding customer experience in our Stillorgan shop. You will support the Shop Manager with daily operations, including opening/closing the shop, guiding staff, and handling cash.

You will also accept bets and process transactions via EPOS and betting terminals, acting as a brand ambassador for a multi-channel journey. The role requires flexibility to work seven days a week, strong numeracy and communication skills, and a keen

Qualifications

• Customer-focused service experience.
• Trustworthy and operates with integrity.
• Flexible to work 7 days a week.
• Adaptable to a shop environment.
• Excellent attention to detail and numeracy.
• People-focused and able to work on own initiative and as part of a team.
• Genuine interest in sporting events and building rapport with customers.
• Ambitious and driven to progress within the company.
• Promote the company brand and be results-focused.
• Excellent communication skills; problem solving and creativity.
• Organised, reliable and dependable; strong cash handling.

Responsibilities

• Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
• Lead shop operations in the absence of management, including opening and closing the shop and guiding the shop team.
• Manage cash handling procedures and ensure accuracy in transactions.
• Provide outstanding customer experience through a helpful, friendly and knowledgeable approach.
• Accept bets and process customer bets through multiple channels (betting terminals and EPOS system).
• Act as brand ambassador and introduce customers to multi-channel/digital journey.
• Work under pressure while seeking opportunities to improve yourself and the shop.
• Maintain high presentation standards and ensure adherence to safety, compliance and shop procedures.
• Contribute to a team environment and support social responsibility duties.
• Introduce customers to in-shop and online offerings/products.

Skills

Customer service

Trust and integrity

Flexibility

Attention to detail

Communication skills

Adaptability

Cash handling

Team player

Initiative

Sports industry interest

Tools

EPOS System

Job description

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Stillorgan

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills And Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.