Customer Service Assistant - Ballincollig

BOYLE Sports; Cork; On-site; EUR 24,000 - 30,000; Full time

Job summary

BoyleSports Ballincollig is seeking a Customer Service Assistant to support the Shop Manager and team in delivering an outstanding customer experience. You will handle bets, cash, and daily shop operations while upholding high standards and promoting the brand.

The role requires a friendly, reliable team player with strong numeracy, communication skills, and flexibility to cover seven days a week. Training and development opportunities are available within a supportive retail environment.

Qualifications

• Customer-focused with reliable cash handling and accuracy
• Strong numeracy and ability to handle transactions calmly
• Excellent communication and rapport-building with customers
• Ability to work in a fast-paced retail environment
• Willingness to learn and adapt to betting products and processes
• Reliable, punctual and a team player

Responsibilities

• Assist the Shop Manager and Assistant Manager with day-to-day running of the shop
• Lead shop operations in the absence of management, including opening and closing
• Guide and support shop team, and oversee cash handling procedures
• Deliver outstanding customer service and promote the brand
• Process customer bets accurately via multiple channels and EPOS
• Maintain shop presentation and ensure compliance with procedures

Skills

Customer service

Cash handling

Numeracy skills

Communication skills

Teamwork

Flexibility

Tools

EPOS System

Job description

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Ballincollig

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills and Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.