Customer Service Assistant - Coolock

BOYLE Sports; Dublin; On-site; EUR 26,000 - 32,000; Full time

Job summary

BoyleSports is seeking a Customer Service Assistant in Coolock to provide outstanding customer experiences and support the Shop Manager in daily operations. You will handle bets, assist customers, and ensure the shop runs smoothly across opening/closing and throughout busy periods.

The role requires a keen eye for detail, strong numeracy and communication skills, and a friendly, proactive approach within a fast-paced betting environment.

Qualifications

• Customer-focused approach to service delivery.
• High attention to detail and accuracy in cash handling.
• Ability to work flexible shifts including weekends.
• Confident communicator with customers and colleagues.

Responsibilities

• Assist Shop Manager with day-to-day shop operations.
• Open and close the shop and lead the team when required.
• Process bets accurately via EPOS terminals and in-shop channels.
• Deliver outstanding customer service and promote BoyleSports products.
• Maintain shop presentation and ensure safety, compliance, and procedures are followed.

Skills

Customer service

Numeracy

Cash handling

Teamwork

Communication

Integrity

Flexibility

Sports betting knowledge

Job description

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Job Title

Customer Service Assistant

Department

Retail

Reporting to

Shop Manager

Location

Coolock

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills And Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.