Customer Service Assistant - Part Time

The Range; Portlaoise; Sur place; GBP 12 000 - 18 000; Temps partiel

Résumé du poste

The Range is hiring a Customer Service Assistant on a part-time basis at Portlaoise Retail Park. You will greet customers, answer questions, process transactions and ensure a positive shopping experience.

We value polite, calm and helpful staff who can think quickly, solve problems and work well in a team. The role involves handling returns, providing information, and promoting The Range as a unique one-stop shopping experience.

Qualifications

• Ability to provide excellent customer service and create a positive first impression.
• Good problem-solving skills and ability to think quickly and follow instructions.
• Willingness to work as part of a team and show initiative.
• Polite, approachable and calm under pressure.
• Experience in handling returns and till transactions is a plus.

Responsabilités

• Answering customer enquiries.
• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Processing till transactions.
• Ensuring the customer's experience is positive.

Connaissances

Customer service

Problem solving

Teamwork

Communication

Initiative

Outils

POS system

Description du poste

Customer Service Assistant - Part Time

Unit 1 Portlaoise Retail Park, Timahoe Road Roundabout, Portlaoise, County Laois, R32 X9FX

As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Customer Service Assistant. In this role you will be the face of The Range delivering great service and promoting The Range as a unique one-stop shopping experience. In this role you will be the face of The Range as the first point of contact a customer has with our Store, so it is essential that you are able to create a good first impression. You will need to be polite and approachable, confident and have the ability to remain patient and calm in difficult situations. What are we looking for? To be successful in this role, you must be willing to provide the very best customer service experience to our customers. Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.

Your day will be varied, and will include a combination of the following tasks:

• Answering customer enquiries.
• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Processing till transactions
• Making sure that the customer's experience is a positive one.

Why The Range?

Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers. Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.