Customer Service Assistant

Junction 14 Mayfield; Monasterevin; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

60% Staff Discount

Employee Referral Scheme

Free On-site staff parking

Excellent Career Progression Opportu­n

Bike to Work Scheme

Premium pay for work on Sunday

Premium pay for Night Work

Job summary

Junction 14 Mayfield is seeking a Full Time Customer Service Assistant to join our team on-site in Ireland. You will be the direct point of contact for customers, handling inquiries and helping with queries as they arise.

We value a bright, bubbly personality and excellent interpersonal skills, with a focus on gathering feedback to improve processes and customer satisfaction. You’ll work closely with management and other departments to resolve issues efficiently and contribute to service

Qualifications

• A high level of proven customer service experience.
• A basic understanding of the Products and Services we provide.
• Excellent communication, and organisational skills.
• Experience working in a fast paced environment.
• Be a Team player.

Responsibilities

• Serve as direct point of contact for all customers.
• Assist customers with enquiries and queries.
• Direct customers to our facilities and collect feedback.
• Collaborate with management to resolve queries and complaints.
• Provide information to other departments to improve processes.

Skills

Customer service

Product knowledge

Communication

Fast-paced environment

Team player

Job description

Junction 14 Mayfield are currently looking for a Full Time Customer Service Assistant to join our team.

If you have a bright bubbly personality and excellent interpersonal skills, then this might be the perfect position for you.

You would be a direct point for contact for every customer who comes through our doors.

We take the voice of the customer very seriously, and are always looking to improve our services.

It is integral to our business that we have feedback from our customers and you would be in constant contact with the different departments and managers to provide essential information towards improving Processes, Procedures and most importantly, our Customer Service.

We want to know how well we are doing and where we could do better. You will work closely with management to ensure customers queries/complaints are resolved in a timely manner.

You role will be to interact with all our customers, help them with any enquiries, assist them with queries, direct them to our facilities and ask them about their experience on Site.

We are looking for the successful candidate will start as soon as possible.

Employee Benefits:

• 60% Staff Discount
• Employee Referral Scheme
• Free On-site staff parking
• Excellent Career Progression Opportunities
• Bike to Work Scheme
• Premium pay for work on Sunday
• Premium pay for Night Work

Education, Skills & Experience

• A high level of proven customer service experience
• A basic understanding of the Products and Services we provide
• Excellent communication, and organisational skills
• Experience working in a fast paced environment.
• Be a Team player